This programme will improve any manager’s ability to handle difficult work situations and conversations effectively. Verbal and non-verbal techniques are demonstrated in a variety of scenarios, from dealing with challenging people to communicating bad news, and will be invaluable to participants both inside and outside of the workplace.
Scripted by a subject expert and trainer, and with an accompanying trainer’s guide, this innovative training programme is comprised of short clips which allow the trainer complete flexibility and control to intervene at any point and jump around to relevant scenes. Scenes demonstrate good practice and bad practice.
Unlike many similar products, this programme is not based around a drama. Instead, each scene is firmly centred round a set of key learning points which helps to focus the viewer’s attention and consolidate their learning. It represents real employees in an environment which is modern yet neutral and can be used by any type of organisation.