“IT TAKES MONTHS TO FIND A CUSTOMER … SECONDS TO LOSE ONE.” – Josh Bersin

Customer Service & Sales

Customer Service Essentials Trailer 2021 from Video Arts on Vimeo.

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At a glance:

8 video e-learning courses

25+ learning lessons

4 e-learning courses

100 minutes of learning content

SCORM & interactive video formats

Embed our videos in your own courses

Spanish, Mandarin, French versions and many more

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How it helps:

Don’t be just another sales person…

From first impressions to after sales; consultative sales to closing sales, these courses use humour to ensure anyone who interacts with customers will understand how to create brand advocates from lost causes.

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The line-up:

The art of selling
Closing and controlling sales
Consultative selling
Succeeding with difficult sales
Understanding customer needs and objectives
After sales processes
Communicating effectively
Complaints
Customer types
First impressions
The power of behaviour

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Learning outcomes:

Explore ways to make the shift from a transactional to a consultative sales culture.
Develop strategies to drive sales excellence by identifying client objectives, handling objections and adapting your approach.
Understand the role that speaking and listening play in controlling a sale.
Help your team to understand and fix leaks in the sales funnel.
Understand simple and effective ways to encourage brand loyalty.

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