“It takes months to find a customer … Seconds to lose one.” – Vince Lombardi
Customer Service & Sales
At a glance:
88 Video assets
250+ Learning lessons
88 Interactive micro-courses
5 Delivery options
Multiple languages available
How we help:
Don’t be just another sales person…
From first impressions to after sales; consultative sales to closing sales, these courses use humour to ensure anyone who interacts with customers will understand how to create brand advocates from lost causes.
The line-up:
• The art of selling
• Closing and controlling sales
• Consultative selling
• Succeeding with difficult sales
• Understanding customer needs and objectives
• Communicating effectively
• After sales processes
• Complaints
• Customer types
• First impressions
• The power of behaviour
Learning outcomes:
• Explore ways to make the shift from a transactional to a consultative sales culture.
• Develop strategies to drive sales excellence by identifying client objectives, handling objections and adapting your approach.
• Understand the role that speaking and listening play in controlling a sale.
• Help your team to understand and fix leaks in the sales funnel.
• Understand simple and effective ways to encourage brand loyalty.
Explore our full catalogue
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Our trophy cabinet
Here’s a few of the recent awards that have placed the ‘award-winning’ into our award- winning content.
