“IT TAKES MONTHS TO FIND A CUSTOMER … SECONDS TO LOSE ONE.” – Josh Bersin

Customer Service & Sales

At a glance:

8 video e-learning courses

25+ learning lessons

4 e-learning courses

100 minutes of learning content

SCORM & interactive video formats

Embed our videos in your own courses

Spanish, Mandarin, French versions and many more

How it helps:

Don’t be just another sales person…

From first impressions to after sales; consultative sales to closing sales, these courses use humour to ensure anyone who interacts with customers will understand how to create brand advocates from lost causes.

The line-up:

  • The art of selling
  • Closing and controlling sales
  • Consultative selling
  • Succeeding with difficult sales
  • Understanding customer needs and objectives
  • After sales processes
  • Communicating effectively
  • Complaints
  • Customer types
  • First impressions
  • The power of behaviour

Learning outcomes:

  • Explore ways to make the shift from a transactional to a consultative sales culture.
  • Develop strategies to drive sales excellence by identifying client objectives, handling objections and adapting your approach.
  • Understand the role that speaking and listening play in controlling a sale.
  • Help your team to understand and fix leaks in the sales funnel.
  • Understand simple and effective ways to encourage brand loyalty.

Other Collections you may be interested in

Workplace Skills

Turn it up to eleven with these game-changing workplace essentials.

“LET’S STOP TALKING ABOUT SOFT SKILLS: THEY’RE POWER SKILLS.” –…
Read More ->
Leadership Essentials Thumbnail Image

Leadership

Lead by example and avoid the dreaded leadership sins with these essentials.

“LEADERS CREATE A CULTURE AROUND THEIR GOAL AND INVOLVE OTHERS…
Read More ->
Mental Health

Mental Health & Wellbeing

Build a positive culture around mental health and wellbeing at work.

“MENTAL HEALTH IS GOOD BUSINESS.” – Paul Drechsler Mental Health…
Read More ->

Related content

Menu