Customer Service & Sales
Up your sales game with this complete training toolkit.
“IT TAKES MONTHS TO FIND A CUSTOMER … SECONDS TO…
Read More -> How it helps:
Coaching is helping people to learn, rather than teaching them.
Help teams take ownership of their own development by learning the skills needed to give effective feedback, discuss performance, and approach sensitive topics.
Learning outcomes:
- Create a coaching culture among both new and established managers.
- Understand the difference between coaching and mentoring, and when to adopt each approach.
- Set the groundwork for implementing a mentoring scheme and prove its benefits internally.
The line-up:
- Preparing to coach
- Coaching goals
- Coaching tips
- Setting S.M.A.R.T. targets
- One-to-one training
- What is mentoring?
- What makes a good mentor?
- The mentoring contract
- Mentoring traps
At a glance:
8 video e-learning courses
25+ learning lessons
4 e-learning courses
100 minutes of learning content
SCORM & interactive video formats
Embed our videos in your own courses
Spanish, Mandarin, French versions and many more
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