My partner’s going to hit you with a rhetorical question now. Do it.
GOOD SERVICE DEMONSTRATES EFFECTIVE QUESTIONING TECHNIQUES
Improve your customer satisfaction levels and increase customer loyalty with Video Arts Customer Service Essentials. This collection delivers funny, memorable, short films and e-learning courses that change the way employees behave when they’re with customers. Starring Mark Heap, Lucy Liemann, Tom Bennett, Laura Aikman and Javone Prince and written by leading experts like Dr Peter Honey. Must-have resources for customer-facing employees.