collections Customer service

Customer service

“It takes months to find a customer….seconds to lose one”

Vince Lombardi

In a nutshell:

These snappy, bite-size videos and e-learning courses explore how you can put the service back into your customer service.

From first impressions to after sales, they use humour to ensure anyone who interacts with customers will understand how to create brand advocates from lost causes.

Perfect for:

  • Developing confidence in meeting the needs of different types of customers
  • Gaining insight into how your behaviour can affect outcomes both positively and negatively
  • Providing effective strategies to reach resolutions and reduce complaints
    Understanding simple and effective ways to encourage brand loyalty

What are you waiting for?

“That’s your customer service voice, is it?”

Communicating effectively

Good to know:

We’ve had to get a new trophy cabinet for the awards that this hugely popular collection of video and e-learning resources has won. These include the World Media Festival’s Best e-learning Design Video and LearnX Live Award’s International E-Learning Award.

Why laughing and learning work:

People learn best when they’re involved, engaged and entertained.
Discover more about our longer lasting learning.

We don’t bite! Speak to our team about using laughter as a learning aid.

Our ‘Customer service training’ collection

Topics covered:

  • Advising the customer
  • After sales processes
  • Communicating effectively
  • Complaints
  • Customer types
  • Customers on the phone
  • First impressions
  • Online customers
  • Service for sales
  • The power of behaviour
  • When things go wrong

I’m sold, can I have a demo please?

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