REQUEST A TRIAL

Stuck On Quality

Empowering staff

Stuck On Quality

This resource is part of the:

Vintage Video Arts

collection

TRY THE Vintage Video Arts COLLECTION FOR FREE

In this humorous drama, a company’s major customer arrives for a show-down meeting to announce that she will be taking her business away from the company. During the meeting she points out how empowering staff to use their own discretion when making decisions enables them to provide better all-round customer satisfaction.

Measuring performance from the customer’s perspective helps reveal where quality has suffered and prevent the same mistakes happening again. The programme shows that the objectives should always be to replace the chain of command with a ‘chain of confidence’.

Other titles in series

Thanks for getting in touch. One of the team will get back to you very soon.

In the meantime why not explore the library.

Explore the Catalogue

Request a trial

Submit the form below and one of our team will be in touch to discuss the best Video Arts setup for you!

Mark Helen Baxendale
Twitter Facebook Instagram LinkedIn YouTube