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1. 30 ways to make more time
  LEADERSHIP AND MANAGING PEOPLE Managing your time effectively
  GOLD award winner WorldMediaFestival 2009 Training and Coaching Today has reviewed this resource. Read the review
  The aim
2. Assert yourself
  COMMUNICATION Learning to be assertive
  HR Magazine has reviewed this resource. Read the review
  The aim
  To show staff what true assertive behaviour is, and how and when to use it.
3. Demanding customers
  CUSTOMER SERVICE AND QUALITY Customer care made PERFECT
  The aim
  Learn how to satisfy even the most demanding customers.
  About the programme
  This entertaining and amusing programme demonstrates the techniques for making demanding customers satisfied. Four realistic scenarios draw on the everyday experiences of front-line staff and the different characters they face up to: Mr Snappy, Mrs Picky, Mr Yappy and Ms Flash. This
4. Performance matters: the need for constructive criticism
  COMMUNICATION Improving staff performance
  The aim
  To enable managers to employ constructive criticism in the right way.
  About the programme
  Nobody enjoys being criticised, and few managers relish the prospect of criticising their people - yet it has to be done. Everyone makes mistakes, but no-one should be allowed to go on making the same mistake - and people shouldn't have to wait until an appraisal to discover th
5. FISH!
  LEADERSHIP AND MANAGING PEOPLE Put energy, passion and a positive attitude in the workplace
  Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becom
Recently viewed
1. FISH!
  LEADERSHIP AND MANAGING PEOPLE Put energy, passion and a positive attitude in the workplace
  Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becom
2. You'll soon get the hang of it
  LEADERSHIP AND MANAGING PEOPLE The techniques of one-to-one training
  The aim
  To explain how to teach people in your care how to do a job.
  About the programme
  This highly watchable, programme on the techniques of one-to-one training is written and presented by Hugh Laurie. It looks at both the theory and practice of training in a typically humorous and memorable fashion. Introducing a variety of scenarios - in a warehouse, an office,
3. Sell it to me! part 1 preparing the way
  SALES AND NEGOTIATION Essential skills for all salespeople
  The aim
  To equip both new and experienced sales staff with the necessary skills to develop and nurture professional and productive customer relationships.
  About the programme
  s Sell it to me! is the best-selling two-part programme on how to build the kind of relationship with customers that will guarantee a sale. Part 1: Preparing the way is a
4. The unorganised manager: part 2
  LEADERSHIP AND MANAGING PEOPLE Salvation
  The aim
  To show managers the importance of adopting essential time-management and delegation skills.
  About the programme
  The unorganised manager series comes in three parts. Parts 1 and 2 work together in showing that, no matter how efficient managers may think they are, they cannot be fully effective until they learn how to manage their time. Part 2 c
5. Meetings, bloody meetings
  COMMUNICATION Making meetings more productive
  The aim
  To enable people to organise and chair meetings that are more effective and more motivating for those who attend.
  About the programme
  Suitable for anyone who might be expected to organise and run meetings, this best-selling programme defines the five disciplines that transform a gathering into a professionally run business meeting. In a nightmarish cour