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1. 

   Assert yourself

   COMMUNICATION Learning to be assertive training video

   HR Magazine has reviewed this resource. Read the review

   The aim

   of this assertiveness training video To show staff what true assertive behaviour
2. 

   Meetings, bloody meetings 2012

   COMMUNICATION How to make meetings more productive

   This training resource will...Enable people to organise and chair meetings that are more effective and more motivating for those who attend."I've got to go to a meeting"It's a phrase that makes most people's hearts sink. It echoes with boredom, frustration and a general waste of valuable time. And yet, we all know you can't manage without meetings. A team isn'
3. 

   Who moved my cheese?

   CHANGE Dealing with change training video

   Learning objectivesTo help people recognise, adapt and enjoy change whenever it happens.Who Moved My Cheese: dealing with change You can use this inspiring programme as a meeting opener or for wider training to enable everyone in your organisation to find a better way of succeeding in changing times. It is a simple parable that reveals profound truths about change.
4. 

   FISH!

   LEADERSHIP AND MANAGING PEOPLE Put energy, passion and a positive attitude in the workplace: video course

   Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise.What do our customers think about FISH!? See their stories.Are you a training consultant? Find out about becoming
5. 

   Complaints: Five tactics for handling complaints effectively

   CUSTOMER SERVICE AND QUALITY

   This training resource will… Enable all customer service staff to deal and manage with customer complaints effectively.Very few organisations get everything right on every occasion. When things go wrong, sometimes it’s no-one’s fault. Accidents do happen and they occur without warning. However, the problem is that customers, the most important people to any org