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1. 30 ways to make more time
  LEADERSHIP AND MANAGING PEOPLE Managing your time effectively
  GOLD award winner WorldMediaFestival 2009 Training and Coaching Today has reviewed this resource. Read the review
  The aim
2. Assert yourself
  COMMUNICATION Learning to be assertive
  HR Magazine has reviewed this resource. Read the review
  The aim
  To show staff what true assertive behaviour is, and how and when to use it.
3. Demanding customers
  CUSTOMER SERVICE AND QUALITY Customer care made PERFECT
  The aim
  Learn how to satisfy even the most demanding customers.
  About the programme
  This entertaining and amusing programme demonstrates the techniques for making demanding customers satisfied. Four realistic scenarios draw on the everyday experiences of front-line staff and the different characters they face up to: Mr Snappy, Mrs Picky, Mr Yappy and Ms Flash. This
4. Meetings, bloody meetings
  COMMUNICATION Making meetings more productive
  The aim
  To enable people to organise and chair meetings that are more effective and more motivating for those who attend.
  About the programme
  Suitable for anyone who might be expected to organise and run meetings, this best-selling programme defines the five disciplines that transform a gathering into a professionally run business meeting. In a nightmarish cour
5. FISH!
  LEADERSHIP AND MANAGING PEOPLE Put energy, passion and a positive attitude in the workplace
  Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becom
Recently viewed
1. 30 ways to make more time
  LEADERSHIP AND MANAGING PEOPLE Managing your time effectively
  GOLD award winner WorldMediaFestival 2009 Training and Coaching Today has reviewed this resource. Read the review
  The aim
2. The art of selling
  SALES AND NEGOTIATION Sales with service
  The aim
  To ensure staff who deal with customers learn the key skills, techniques and behaviours of selling.
  About the programme
  The best thing about dealing with a good sales person is you don't feel like you're being sold to. As far as you're concerned you're just receiving good service. This programme is designed to equip your staff with all the skills and t
3. Performance matters: the importance of praise
  COMMUNICATION Improving staff performance
  The aim
  To ensure that managers understand how to use praise within their team so that employees understand that their efforts are appreciated.
  About the programme
  Not feeling appreciated is top of the list of reasons that people give for wanting to leave their jobs. This programme demonstrates that praising is not a natural gift but a learnable skill and shows the
4. Demanding customers
  CUSTOMER SERVICE AND QUALITY Customer care made PERFECT
  The aim
  Learn how to satisfy even the most demanding customers.
  About the programme
  This entertaining and amusing programme demonstrates the techniques for making demanding customers satisfied. Four realistic scenarios draw on the everyday experiences of front-line staff and the different characters they face up to: Mr Snappy, Mrs Picky, Mr Yappy and Ms Flash. This
5. Customer talks back
  CUSTOMER SERVICE AND QUALITY It's service as it really is
  The aim
  To reinforce the fundamental importance of customer service.
  About the programme
  This engaging programme is designed to motivate your team to rethink the simple needs of customers and apply the relevant skills to meet those needs. Members of the public are filmed talking about customer service, giving a profound insight into exactly what real customers expect from