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Helen Baxendale

Workplace

Behavioural skills for all employees.

Gold Award World Media Festival 2016

We all loved the Workplace Essentials which were very entertaining but also very informative.

TRAVIS PERKINS

Video Arts Workplace Essentials are designed to help every employee. In 36 short, sharp videos and 11 e-learning courses Good Manager and Bad Manager guide the learner through the essential skills needed to succeed in the workplace. Starring Robert Webb, Helen Baxendale, Tom Bennett and Lucy Liemann.

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Topics

Available as video or e-learning courses

Assertive versus aggressive

Assertive Versus Aggressive:

You WILL listen to me!

Know the three types of behaviour: aggressive, submissive, assertive.

Assertiveness Tips

Assertiveness Tips:

I'm just being honest!

Be Assertive. Be honest. Stick to the bottom line. Negotiate as equals.

Body language

Body Language:

This is my giant desk castle

DON’T: adopt ‘status’ positions behind desks; give aggressive eye contact; fold arms defensively; use closed hand gestures.

DO: use round tables; use postural ‘echo’; lean forward and nod; maintain friendly eye contact; use open hand gestures.

stress-and-delegation

Stress And Delegation:

I don't have time for this

Delegate. Communicate. Avoid isolation.

stress-and-exercise

Stress And Exercise:

Beat stress with burgers?

Take exercise and allow yourself time for relaxation.

stress-and-prioritisation

Stress And Prioritisation:

Running around in circles

Establish priorities. Manage your time.

constructing-a-budget

Constructing A Budget:

I feel a Ferrari size bonus coming

Set standards. Forecast sales and spend. Count costs. Be realistic.

controlling-a-budget

Controlling A Budget:

Give or take. Here or there...

Review. React. Revise.

co-ordinating-a-budget

Co-Ordinating A Budget:

Have you any idea how much that costs?

Consult all departments. Negotiate.

Introductions from Carl, Tina and Bruce

Three essential elements of time management: prioritising and planning, dealing with people, and working procedures.

Planning

Set realistic deadlines. Look ahead to possible problems.

Prioritising

Urgent jobs – have a tight deadline. Important jobs – contribute to goals.

Learning To Say No

Deal decisively with interruptions – know how to say ‘no’. Act assertively.

Phone Time

Limit phone time.

Clear The Clutter

Organise. Cut the clutter.

One Task at a Time

Complete one task before going on to the next.

Be More Conscious of Time

Ways of working: Build in thinking time; Be conscious of time.

Making time

Making Time:

Priorities, people and procedures at work

Help employees make the most of their time. This highly motivational drama focuses on three essential elements of time management in a practical, down-to-earth way that is easy to remember: prioritising and planning, dealing with people, and working procedures.

Summary

Three essential elements of time management: prioritising and planning, dealing with people, and working procedures.

prioritising-your-time

Prioritising Your Time:

Train time is game time

Plan your day. Set realistic deadlines. Anticipate problems.

time-management-and-interruptions

Time Management And Interruptions:

Distracting Dennis

Deal with people. Deal with interruptions decisively. Act assertively. Limit phone time. See others as a source of support.

time-management-tips

Time Management Tips:

When wearable office organisers go wrong

Organise your work. Do difficult things first. Cut the clutter. Complete one task before moving to the next.

The Balance Sheet

The balance sheet shows: Where money comes from; Where money goes to.

Balance Sheet Barrier

The Balance Sheet Barrier Animation:

The basics of business finance

Get to grips with the basics of business finance. Starring John Cleese as the clueless company director and Dawn French as the streetwise owner of a small factory, this light-hearted programme helps take the fear out of financial documents.

Meet Julian and Rita

Get to grips with the basics of business finance. Starring John Cleese as the clueless company director and Dawn French as the streetwise owner of a small factory, this light-hearted programme helps take the fear out of financial documents.

Reserves

Reserves are profits retained from previous periods. The best place to secure funds is from within the business itself. However, the term ‘reserves’ doesn’t necessarily refer to cash.

Cash Flow Forecast

Effective cash flow is vital for the company’s financial well-being. Having a healthy order book is no good if you haven’t got the cash to buy materials and pay wages today. Keeping a healthy cash balance is critical.

Profit and Loss

Profit is retained in the business for future growth. It pays dividends for shareholders. The tax man takes a cut. Profits allow the business to grow. Breaking even means that the company is not moving forward. You’re either growing, or going. Profits provide the funds for growth.

Working Capital

A business needs working capital, and how quickly it turns over affects profits. A business can’t make money from buildings and machinery alone. It requires materials, fuel, and other consumables to generate revenue. Fixed assets are what the company intends to keep. Overheads are fixed, and involve office salaries, rent, etc. The financial money-go-round recirculates working capital. Keeping the money-go-round moving quickly improves profits.

Money

Accounts are all about money. Any business is a vehicle for making money. It is vital to know the health of the business in the past, present, and future.

Summary

Recognise the basic features of a balance sheet, profit and loss account and cash flow forecast. Understand the meaning and purpose of these documents. Understand how a business makes profits and why.

Introduction

Time management With James Nesbitt. Most people think they are efficient; but unless they know how to manage their time, it’s unlikely they will ever be fully effective.

Extra: Effective and efficient

Time management extras with James Nesbitt.

Extra: Setting deadlines

Time management extras with James Nesbitt.

Extra: Urgent verses important

Time management extras with James Nesbitt.

Extra: Work-life balance

Time management extras with James Nesbitt.

Getting organised

Desk. Filing system. Daily list. Estimate how long. Prioritise (urgent versus important). Private time.

Handling email

Turn your new mail alert off. Use the subject line correctly. Use group emails carefully. Keep your inbox tidy. Answer emails promptly. Don’t obsessively check emails. Keep your work inbox for work only. Don’t waste time online.

Meetings

Don’t waste other’s time. Start and end on time. Have an agenda. Don’t allow sidetracking or interruptions.

Using the phone

It’s a meeting! Limit the length. List points to cover. Keep on track. Make calls in blocks.

Working with other people

Don’t allow distractions. Be ruthless with time and gracious with people. Be assertive: Respect their right to ask; Listen; Consider their request; Your priorities versus their needs. Be prepared to delegate.

Working efficiently

Being efficient means doing the job right. Effective means doing the right job.

Summary

Get organised. Work efficiently. Email. Phone. Other people. Meetings.

The Power Of Behaviour:

I could do without you today

Behaviour breeds behaviour – the way people behave is usually dictated by the way you behave towards them

Use Behaviour To Help An Interaction:

The least important person in my life

You can use your behaviour – to HELP a transaction, VISUALLY by greeting people and using their names – VISUALLY with an attentive look and gesture

You Can Choose How To Behave:

Like hell I am!

You can choose your behaviour – your behaviour is not something you are born with: it’s something you choose every time you deal with people – how you choose will help or hinder every transaction

How To Support Your Apprentice:

Let me tell you something, embryo - this town's gonna eat you alive

Even ‘ignorant’ interns possess useful knowledge, it’s your job to find it. Today’s junior employee is tomorrow’s senior employee – they will remember who helped them to get there. Set their expectations, be approachable and interested, help them learn, and learn from them.

How To Be A Colleague:

What can I say? I'm a multi-platform communicator.

Don’t be a millennial stereotype. Be present in meetings, and spend face to face time with colleagues it’s the original social networking!

Don’t Believe The Myths…:

Are you sure this is a real Millenial?

Don’t expect everyone to conform to their generational stereotypes. Just because you’re a digital native, it doesn’t mean you’ll be fast to adopt new technology, and vice versa. Most people want the same things from work, regardless of their age.

INFOGRAPHICS AND WORKSHOP GUIDES

Our videos and e-learning courses come with handy infographics and workshop guides. Take a look at an example of the infographics from the Workplace Essentials…

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Illustration of videos on iPad

What platforms do we use?

Whether it be via our ON>DEMAND video platform, your video platform, your LMS, or our LMS we’ll get your people learning on the platforms and devices and work best for them.

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Interested in...VideoE-learning Courses
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Mark Helen Baxendale
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