This best-selling learning resource illustrates the techniques required for effective appraisal interviewing. It starts by introducing three common interviewee styles that are difficult for managers to deal with.
Shy Sharon bottles up her opinions and worries, so that her team leader is unable to find out her true feelings, turning the interview into a chore. Touchy Tracey easily takes offence and her team leader gets drawn into an unproductive argument about personality, not performance. Aggressive Alan sees the interview as his chance to appraise the organisation and condemn everyone except himself. His manager becomes exasperated and loses control of the interview.
Suitable for all managers and team leaders, this memorable programme demonstrates key strategies to turn every difficult interview into a positive, productive experience for both employer and employee. The highly memorable, highly effective content makes this an integral part of any management skills programme.
Also included is the appraisee preparation programme, which will help staff prepare for an appraisal, understand its objectives and so get more from the interview.
- Understanding appraisals
- Motivate appraisees
- Encourage appraisees to talk
- Face up to problems
- Look to the future
- Knowledge check