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Body Language: What The Window Cleaner Saw

Non-verbal communication

Body Language

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The actual words we speak are just one small part of our overall communication to others. Our body language and behaviour convey a huge amount too. This engaging programme, targeted at anyone in a people-facing role, gives a fascinating insight into body language that will benefit all aspects of working life.

The drama follows some window cleaners, who have a ringside view of corporate life, seeing behaviour and interpreting it without hearing the words. By learning from them, managers, supervisors and salespeople will become more aware of the signals they are giving and the effect they are having on other people. They will see clear examples of body language to look for in the future, learn to modify their behaviour to achieve their objectives, and have an insight into what other people are thinking and feeling.

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Mark Helen Baxendale
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