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Discovering Their Needs

I wonder why he didn't buy any undercoat?

Discovering their needs

This resource is part of the:

Discovering Their Needs

collection

Discover the customer’s need. Even they might not be sure what it is. Explore with open questions and discover more about them. Listen and check the facts, you may discover more… and watch out for clues – there might be more services or products you can offer them.

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Mark Helen Baxendale
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