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Customer Service Skills In Your Organisation

Become more customer focused

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CIPD

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Every employee is required to interact with a customer at some point in their career, often on a daily basis. This programme is designed for use with employees in any industry or organisation and will equip them with the skills they need to become more customer focused and deal with a whole range of scenarios in an effective manner.

Scripted by a subject expert and consultant, and with an accompanying trainer’s guide, this innovative training programme is comprised of short clips which allow the trainer complete flexibility and control to intervene at any point and jump around to relevant scenes. Scenes cover good practice and bad practice.

Unlike many similar products, this programme is not based around a drama. Instead, each scene is firmly centred round a set of key learning points which helps to focus the viewer’s attention and consolidate their learning. It represents real employees in an environment which is modern yet neutral making it suitable for any organisation.

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Mark Helen Baxendale
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