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The discipline interview

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  • Overview

    The aim

    To show managers how to maintain the long-term performance of their people by applying necessary discipline.


    About the programme

    This programme shows managers and team leaders just how badly a discipline interview can be handled by introducing three managerial styles that need improvement.

    Ethelred the Unready treats the discipline interview as a ritual rebuke and is completely unprepared. He has to learn how to identify the gap between the individual's performance and the required standard.

    Ivan the Terrible fails to ask questions or listen to explanations. He discovers that he must use these skills to uncover the true reasons for the individual's lack of performance.

    Gillian the Silent is expecting a battle of wills and fears she'll lose. She learns that she must work out an agreeable plan to bring someone's performance up to the expected standard.

    By analysing the wrong way to interview, these engaging and amusing scenarios then show how the right skills can keep staff motivated and working towards the same goals. Each scenario shows how conflict can be avoided and a potential ‘problem’ employee turned into a valuable team performer. Most suited to first-line managers and team leaders, this programme explores essential interviewing skills and is ideal for introducing role-plays.


    The key outcomes

    -Learn to discipline in a positive and productive way
    -Enhance staff motivation and improve team performance


    Programme includes:

    DVD(28 mins)
    Course leader's guide
    Delegate worksheets on disc
    Powerpoint slides/OHPs on disc
    Self-study workbook on disc


    Information:

    A Video Arts production featuring Hugh Laurie, Paul Merton, Dawn French, Jesse Birdsall and Helen Baxendale. Release date: 1996

  • Learning chapters

    1. The discipline interview to improve performance http://www.videoarts.com/product/INT9 L01/The-discipline-interview-to-improve-performance http://www.videoarts.com/images/products/INT9 L01.jpg
      An introduction to discipline interviewing to improve performance.... (read more)
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    2. Establishing the gap: check the facts on standards http://www.videoarts.com/product/INT9 L02/Establishing-the-gap:-check-the-facts-on-standards http://www.videoarts.com/images/products/INT9 L02.jpg
      The purpose of a discipline interview is to establish the gap. Check the facts on standards. We meet Ethelred the Unready and see how he deals with a discipline interview.... (read more)
      View details
    3. Establishing the gap: check the facts on performance http://www.videoarts.com/product/INT9 L03/Establishing-the-gap:-check-the-facts-on-performance http://www.videoarts.com/images/products/INT9 L03.jpg
      The purpose of a discipline interview is to establish the gap. Check the facts on performance. We meet Ethelred the Unready and see how he deals with a discipline interview.... (read more)
      View details
    4. Establishing the gap: agree on the area of the gap http://www.videoarts.com/product/INT9 L04/Establishing-the-gap:-agree-on-the-area-of-the-gap http://www.videoarts.com/images/products/INT9 L04.jpg
      The purpose of a discipline interview is to establish the gap and agree on the area of the gap. We meet Ethelred the Unready and see how he deals with a discipline interview.... (read more)
      View details
    5. Exploring reasons for the gap: ask open questions http://www.videoarts.com/product/INT9 L05/Exploring-reasons-for-the-gap:-ask-open-questions http://www.videoarts.com/images/products/INT9 L05.jpg
      We meet Ivan the Terrible and see how he deals with a discipline interview. His weakness is exploring the reasons for the gap. Ask open questions.... (read more)
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    6. Exploring reasons for the gap: listen for the answers http://www.videoarts.com/product/INT9 L06/Exploring-reasons-for-the-gap:-listen-for-the-answers http://www.videoarts.com/images/products/INT9 L06.jpg
      We meet Ivan the Terrible and see how he deals with a discipline interview. His weakness is exploring the reasons for the gap. Listen for the answers.... (read more)
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    7. Exploring reasons for the gap: check it is a discipline problem http://www.videoarts.com/product/INT9 L07/Exploring-reasons-for-the-gap:-check-it-is-a-discipline-problem http://www.videoarts.com/images/products/INT9 L07.jpg
      We meet Ivan the Terrible and see how he deals with a discipline interview. His weakness is not exploring the reasons for the gap. Check that it is a discipline problem.... (read more)
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    8. Eliminating the gap: focus on the facts http://www.videoarts.com/product/INT9 L08/Eliminating-the-gap:-focus-on-the-facts http://www.videoarts.com/images/products/INT9 L08.jpg
      We meet Gillian who sees a discipline interview as a struggle for dominance and she's worried that she'll lose. She needs to eliminate the gap and focus on the facts.... (read more)
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    9. Eliminating the gap: agree a target http://www.videoarts.com/product/INT9 L09/Eliminating-the-gap:-agree-a-target http://www.videoarts.com/images/products/INT9 L09.jpg
      We meet Gillian who sees a discipline interview as a struggle for dominance and she's worried that she'll lose. She needs to eliminate the gap and agree a target.... (read more)
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    10. Eliminating the gap: fix a review date http://www.videoarts.com/product/INT9 L10/Eliminating-the-gap:-fix-a-review-date http://www.videoarts.com/images/products/INT9 L10.jpg
      We meet Gillian who sees a discipline interview as a struggle for dominance and she's worried that she'll lose. She needs to eliminate the gap and fix a review date.... (read more)
      View details

    11. Summary http://www.videoarts.com/product/INT9 L11/Summary http://www.videoarts.com/images/products/INT9 L11.jpg
      A summary of discipline interviewing.... (read more)
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  • e-learning course

    Module preview

    Each e-learning course uses Video Arts memorable video content and includes thought-provoking questions that ensure the user is learning and being challenged.

    Bite-size modules allow individuals to go at their own pace as they work their way through the demonstrations, tutorials and video clips.

    Each e-learning title includes:

    • Pre-test to establish current knowledge and determine which modules the learner needs to complete
    • Test results and summary notes at the end of each module
    • Glossary of commonly used terms and key video clips
    • Final knowledge check to test retention
    • Full tracking and reporting capabilities


     

    e-learning course contains:

    • Trailer
    • Pre-test
    • Introduction
    • The discipline interview
    • Conducting the interview
    • Establish the gap
    • Establish the cause
    • Eliminate the gap
    • Summary

    We provide access to full tracking and reporting so you can keep up-to-date with the learner’s progress. All our courses are fully SCORM-compliant for use with learning management systems and virtual learning environments.

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