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What's your pickle?

Connect with your customers

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  • Overview

    The aim

    To give your customers what they want and keep them satisfied and loyal.


    About the programme

    Bob Farrell is back and he's more entertaining than ever. He hits the road in a fun-filled search for the secrets of the "world-class pickle givers". You'll love the stories and truths he discovers!

    "If you look and you listen, your customers will tell you what your pickle is."

    This time, Bob is on a fun-filled road trip in search of inspiring pickle stories from across the nation. With his infectious enthusiasm for customer service, Bob uses these stories to reinforce the Pickle Philosophy in the new What’s Your Pickle programme.
    Bob's boundless energy makes it feel like he's there LIVE in your meeting! His contagious enthusiasm will inspire your service providers and help them refine their Pickle-giving skills by presenting four great ways to determine…


    The key outcomes

    -To connect more with your customers
    -To anticipate what they'll need next
    -Inspire yourself and others


    Programme includes:

    -DVD (17 mins)
    -Course leader's guide on CDROM
    -Customisable PowerPoint
    -10 Pocket Reminder Cards
    -10 Green Pickle Lapel Pins
    -1 Pickle Sticky pad
    -3 Travel Postcards


    Information:

    A Media Partners Production 2007

  • Learning chapters

    • Introduction
    • Connect!
    • Anticipate!
    • Delight!
    • Inspire!
    • Review

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Keywords

Pickle Philosophy, customer service, quality, continuous improvement, Bob Farrell