Overview
The aim
To show how a technique used by the whale trainers of SeaWorld can increase employees’ effectiveness at work.
About the programme
This training experience consists of two programmes: Whale done! and Whale done! in action.
Whale done! addresses the question, "Why does this approach work?". Filmed on location at SeaWorld, Blanchard teaches viewers how to improve relationships by building trust, accentuating the positive, and redirecting energy when things get off track. The Whale done! approach illustrates to co-workers, managers, and employees that by building positive relationships, they will become more productive, achieve greater results, and create an environment where everyone is genuinely excited about the work they are doing.
Whale done! in action is a companion programme that shows how the Whale done! approach is applied to real-life business situations. Blanchard emphasizes two key skills that can have an immediate, positive impact in the workplace: how to give redirection when someone makes a mistake and how to give a Whale done! response when you catch someone doing something right.
The key outcomes
-Discover the impact that positive relationships and the Whale done! approach can have on your organisation
-Identify ways to build trust within your organisation
-Identify and implement the five steps of redirection
-Identify and implement the four steps of the Whale done! response
-Accentuate the positive
-When mistakes occur, redirect the energy
Programme includes:
Whale done! (21mins)
Whale done! in action (17mins)
Facilitator Guide
10 Participant workbooks
Information:
A VisionPoint Production. Release date: 2003
