Overview
About the programme
Part of the Workplace Excellence Series of documentary case studies. Meet the managers and staff who provide powerful insights and strategies for business success and staff satisfaction. Find out how these organisations achieve workplace excellence.
See the difference when people want to provide exceptional service:
- Be passionate about your work
- Make a positive first impression
- Happy voice | Positive greeting
- Fast response | Professional image
- Build friendly relationships
- Know your product
- Understand needs and deliver solutions
- Turn complaints into commendation
Programme includes
DVD 12 mins
Leaders guide with activities
Handouts
Full script
Part of the Workplace Excellence series
Information
Produced by Seven Dimensions 2009
