Overview
About the programme
Effective organisations don’t just put their values into a document, they put their values into action.
In this new programme, you’ll learn how one organisation anchors its values into the hearts and minds of its employees — resulting in 98% customer satisfaction and 97% employee retention. The key is three simple strategies that will help you bring your values alive:
Proclaim It
When you tell customers what you stand for, they expect it of you—and you expect it of yourself. What are you willing to publicly proclaim?
Live It
An effective team consistently lives the values it says it believes in. Your values define who you want to be and point you to behaviors that help you achieve that goal.
Celebrate It
When you celebrate each other for living your shared values, it strengthens relationships and reinforces what you are trying to achieve.
These days, customers are searching for organisations that are not afraid to say what they stand for and deliver it with integrity. It’s a way not a day will help you be one of those organisations.
The key outcomes
- Customers know what to expect from you, increasing accountability and performance.
- Teammates know what to expect from each other, increasing trust.
- People feel appreciated for their efforts, increasing passion and commitment.
Programme includes
- DVD (22 mins)
- Leader's guide
Information
Produced by ChartHouse International production.
