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The Manager as Coach

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  • Overview

    “If teaching was as simple as telling we would all be a lot smarter than we are” (Mark Twain)

    Help managers to coach effectively

    Coaching has the potential to underpin everything a manager does. An emotionally intelligent approach builds effective working relationships, and helps create a culture that supports learning and continuous improvement


    The Manager as Coach helps to adopt this positive approach. It demonstrates a simple coaching framework and highlights the skills needed to coach effectively. The realistic workplace story engages with the issues; the supporting materials helps apply the ideas to your managers own circumstances.

    The Guide was written by written by John Armstrong, an experienced trainer and coach.


    The key video outcomes

    • Coaching helps build relationships
    • Coaching opportunities occur all the time
    • Coaching focuses on future rather then past behaviour
    • Adapt your coaching to the learner and the context
    • Intelligent coaching helps people learn for themselves as well as showing them how to do something

    Includes electronic training resources

    • Engaging realistic workplace video story (14 mins)
    • Video 'chapters' to focus on and consider key points
    • Structure with good and poor examples of coaching
    • Training notes and resources for a group workshop
    • Self-assessment questionnaire

    Who is it for

    • managers, team leaders and supervisors at all levels

    Information about this learning video

    Produced by Supernova Learning Solutions Ltd


  • Learning chapters

    1. Setting the context http://www.videoarts.com/product/SNMAC L01/Setting-the-context http://www.videoarts.com/images/products/SNMAC.jpg
      Yvonne arrives at work to be told that she will not be able to replace one of her team leaders. Ed is concerned with a presentation that did not go very well and would like to speak to his manager, Yvonne, but she puts him off.... (read more)
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    2. Coaching approach (1) http://www.videoarts.com/product/SNMAC L02/Coaching-approach-(1) http://www.videoarts.com/images/products/SNMAC.jpg
      Yvonne describes her staffing problem. Anita compliments her on being a supportive manager and encourages her to consider her options.... (read more)
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    3. What is coaching not! http://www.videoarts.com/product/SNMAC L03/What-is-coaching-not! http://www.videoarts.com/images/products/SNMAC.jpg
      In a flashback Yvonne buttonholes Ed at his desk immediately after an important presentation. Rather than hear his side of things, she jumps straight in with her criticism. She decides what the problem is and that the solution is to do some coaching there and then. She runs out of time.... (read more)
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    4. Coaching approach (2) http://www.videoarts.com/product/SNMAC L04/Coaching-approach--(2) http://www.videoarts.com/images/products/SNMAC.jpg
      Yvonne organises a more appropriate opportunity for Ed to talk to her about the presentation.... (read more)
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    5. Coaching framework http://www.videoarts.com/product/SNMAC L05/Coaching-framework http://www.videoarts.com/images/products/SNMAC.jpg
      Both Yvonne and Ed recognise that each has made assumptions about what the other thinks. Yvonne encourages Ed to take ownership for his learning and to help shape how the coaching will be facilitated.... (read more)
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    6. Coaching skills http://www.videoarts.com/product/SNMAC L06/Coaching-skills http://www.videoarts.com/images/products/SNMAC.jpg
      Yvonne helps Ed think through how he can handle performance management more effectively. Using a range of practical communication skills, she encourages him to think about how he could have managed Sean's deadline better.... (read more)
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Keywords

Coaching, mentoring, emotional intelligence, active listening