Overview
The aim
To show managers how to handle grievances and discipline issues.
About the programme
This realistic drama is an excellent introduction to grievance handling and discipline, and is ideal for first-line managers and team leaders. It shows what can go wrong when grievances and discipline matters are handled wrongly and why it is vital to distinguish between the two. Anyone responsible for staff can learn a flexible, problem-solving approach to grievances, and a firm but equitable approach to a breach of discipline.
The programme offers guidance, using realistic and hard-hitting messages, on setting, communicating and monitoring standards, how to lead a team, and defining relationships with other managers - all skills that are essential for effective communication and management.
The key outcomes
-Gives managers the skills and confidence to handle grievances and discipline
-Improves communication within an organisation
-Ensures standards are set and monitored
Training resources include
Video (26 mins)
Presenter's guide (PDF)
Information
A Melrose and Employment Relations production
Release date:1984
