Overview
The aim
To make everybody smile!
About the programme
This motivational programme is for people and organisations who want to deliver great customer service - and have a great time doing it. It follows Reggie Wilson who drives a bus. It's a thankless job filled with stress, time pressures and difficult customers. So, why does he love it? And, why would busy people actually wait for him to serve them? Because Reggie makes his customers smile. Join Reggie on the number 27 bus and watch as he transforms a dreary bus ride into an experience his customers look forward to. It's a ride you'll never forget!
With its live action style, this programme shows how your positive attitude can be the primary factor in every customer service interaction - for the sake of the customer and, most importantly, for your own quality of life.
The key outcomes
-Inspires individuals to deliver great customer service
-Motivates people to enjoy their work more
Programme includes:
DVD (12 mins)
Facilitator's Guide
10 SMILE! Badges
Information:
A SunShower Learning production. Release date: 2003
