Categories → Attitude and motivation → Motivation

It's so simple

Creating an extraordinary company

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GBP699 (info)

  • Overview

    The aim

    To show how trust, respect and support among team members will increase productivity and improve customer service and growth.


    About the programme

    Employees are often afraid of making mistakes that could result in disciplinary action, while employers fear that giving the people who work for them too much freedom could result in poor performance.

    This engaging programme uses an inspirational real-life case study. Suitable for all levels of an organisation, it takes you behind the scenes at Southwest Airlines to find out why they are one of the most sought-after employers in America, and one of the most successful organisations in the world. Their philosophy is so simple and will become your boarding pass to a new life at work.


    The key outcomes

    -Takes the fear out of empowerment
    -Improves communication and trust between management and staff
    -Brings greater productivity and success


    Programme includes:

    DVD (15 mins)
    Course leader's guide


    Information:

    A ChartHouse Learning production 2002.

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Keywords

motivation, organisational culture, trust, respect, support, team members, productivity, customer service, case study, Southwest Airlines, empowerment, communication