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Receiving feedback

Advanced skills

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GBP499 (info)

  • Overview

    The aim

    To outline a variety of skills and techniques that can be used to deal with difficult situations when receiving feedback.


    About the programme

    Not everyone is skilled at giving feedback. This places a greater emphasis on the "seeker" to handle the "giver" in a way that will give the "seeker" what he or she needs. In other words, people need to use techniques that will assist the "giver" of the feedback to do the job effectively.

    This insightful programme shows individuals how to solicit both positive and negative feedback, respond to public criticism, seek more details when someone gives vague feedback, reposition someone's long-winded feedback and get precise details, and
    react positively if someone makes an aggressive personal attack.


    The key outcomes

    -Learn how to get more detailed feedback and understand exactly what is being asked of you
    -Handle negative or aggressive feedback calmly and effectively


    Programme includes:

    DVD (14 mins)
    Workbook on disc


    Information:

    An Ash Quarry Production.

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Keywords

feedback, positive feedback, negative feedback, public criticism, aggression