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Say what you want

Assertiveness at work training video

  • Overview

    Learning objectives

    To explain why many 'people problems' can be attributed to a lack of assertiveness.


    About this assertiveness training programme

    This invaluable drama provides a general introduction to assertiveness training at work, and has a wide range of applications for interpersonal skills courses.

    It is intended for use at all levels, including non-managerial staff, and presents six core training points illustrated by the experiences of a manager:
    1. Decide what you want
    2. Say it clearly and specifically
    3. Why how you say it counts
    4. Avoid being manipulated or side-tracked
    5. Listen
    6. Aim for a win-win result.

    The structure makes the learning points easy to discuss and assimilate and it effectively deals with a subject that's easier to demonstrate than explain in a classroom lecture.


    Help your learners communicate assertively

    - Shows managers simple ways to become more assertive
    - Improves communication and management style across an organisation


    Training resources

    Video (27 mins)
    Trainer's guide (PDF)
    Learner workbook (Word)


    Video production by...

    A Melrose production. Release date: 1988

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Keywords

assertiveness, listen, communication, management style