Categories → Leadership and managing people → Strategy

Re-imagine

Business excellence in a disruptive age

Product Image

Order now

GBP1,729 (info)

  • Overview


    About the programme

    Tom Peters is back with a passionate wake-up call for the business world. Each of the programmes in this fast-paced and entertaining series features an organisation that faced revolutionary business challenges and responded by inventing entirely new opportunities. Each had to re-imagine the nature of work itself by using the energy and engagement of all its people.

    Re-imagine customer service and talent: Learn how a company developed the highest customer satisfaction and lowest employee turnover rate of any major US retailer.

    Dealing with change: Discover how Turner Network Television changed their external brand identity and internal culture and learn how to make organisational change fun!

    Think differently: Find out how a culture of continuous innovation and improvement can lead to incredible results.

    Re-imagine technology and the customer: Discover how a company re-designed the mortgage industry through their fearless use of technology and their innovative approach to change.

    Turning work assignments into WOW projects: Learn from a case study that shows how to turn the next project upside down and bring a feeling of "WOW!" to work.

    Re-imagine the customer experience: Discover how to deliver great service and make it memorable.
    Each programme comes with a training workbook that includes exercises and detailed training points.


    The key outcomes

    -Learn key business skills from a best-selling business expert
    -Maximise productivity and profitability by moving with the times and embracing change
    -Motivate staff and satisfy customers


    Programme includes:

    6x DVDs
    Workbooks


    Information:

    An Enterprise Media production.

  • Related titles

    You might be interested in:


    1. Think differently OXO Good Grips case-study http://www.videoarts.com/product/OXO1/Think-differently http://www.videoarts.com/images/products/OXO1.jpg
      The aim
      To show how a culture of continuous innovation and improvement can lead to incredible results.
      About the programme
      Is it possible to revolutionise an industry that's been around for centuries - and even gain huge market share? The answer is a definitive YES, especially if you are OXO Good Grips. Tom Peters takes you into a unique company - one where innovation,... (read more)
      View details
    2. Re-imagine customer service and talent The Container Store case study http://www.videoarts.com/product/STORE1/Re-imagine-customer-service-and-talent http://www.videoarts.com/images/products/STORE1.jpg
      The aim
      To show how to hire, train and retain the best people.
      About the programme
      Great customer service comes from great people, but how do you hire, train, and retain the best people? More importantly, how do you get everyone to deliver the best service possible? In this informative programme, which uses a real-life case study, business expert Tom Peters describes a com... (read more)
      View details
    3. Re-imagine technology and the customer Ellie Mae case study http://www.videoarts.com/product/EMAE1/Re-imagine-technology-and-the-customer http://www.videoarts.com/images/products/EMAE1.jpg
      The aim To show how to integrate the needs of the customer into your next new idea.
      About the programme
      Technology can be intimidating, but it doesn't have to be limiting. In this real-life case study, Tom Peters shows us how Ellie Mae has redesigned the mortgage through their fearless use of technology and their innovative approach to change. The Ellie Mae s... (read more)
      View details


Keywords

customer service, talent, customer satisfaction, employee turnover, Turner Network Television, brand identity, internal culture, organisational change, innovation, continuous improvement, technology