Overview
The aim
Learn key customer service skills necessary to retain customers.
About the programme
There is no doubt about it. Good customer service is as good as common courtesy. But common courtesy can be hard to find these days. Nothing illustrates this more effectively than Remember Me. Updated and expanded, this 3rd edition of Remember Me continues to instil a timely and timeless message: treat the customer as an individual and you will be rewarded with loyal patronage for years.
A hapless, harried customer. That's who you'll meet in Remember Me: A customer just like you who turns to businesses like yours and receives less than ideal service (to put it mildly). Here's a customer who has been doing business in the same places for years and yet is treated like a stranger - and worse. A customer who is about to be fed up and take his business elsewhere - and share his negative experiences with friends and associates. Because not all customers complain, some simply take their business elsewhere.
It's a ten-minute gem that's easily adaptable to current training programmes. It's also an ideal training tool around which an entire training programme can be developed. Either way you'll have unforgettable customer service training at your disposal.
The 3rd Edition has also been expanded to include Meeting Opener and Meeting Closer segments that emphasise the message of Customer Service at it's best.
Programme includes
- DVD with opener and closer segments (16 mins)
- Leader's guide
- Follow-up activity pack
- Ten Reminder Cards.
Information:
A CRM learning production
