Overview
The aim
To teach managers how to help team members improve their performance without the drama, pain and conflict often associated with performance issues.
About the programme
If you're a manager, dealing with poor performance can be your most dreaded task. Confronting team members about correcting or improving their performance is often intimidating, stressful and filled with unexpected twists and turns. Some managers dread it so much they avoid the "pain" altogether by accepting poor performance by employees until it turns into a termination issue. This does not help the manager, the employee or the company!
At the heart of this engaging programme are four main learning points, all of which are easy to grasp and implement. A simple, foolproof, six-point technique follows which will not only keep managers focused on observable performance rather than attitude, but will provide a critical structure to keep defensive sidetracks from derailing the improvement process.
Suitable for leadership training and development, this resource uses realistic workplace scenarios to illustrate a straightforward, and successful, approach to performance improvement.
The key outcomes
-Learn how to manage and improve performance
-Learn how to intervene, rather than confront
-Develop skills to bring the focus back to performance
Programme includes:
DVD (22 mins)
Leader's guide on CDROM
90 pg. Managers Handbook
10 Pocket Cards
Information:
A Media Partners production.
