Performance matters: the need for constructive criticism Digital licence available
Improving staff performance
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Overview
The aim
To enable managers to employ constructive criticism in the right way.
About the programme
Nobody enjoys being criticised, and few managers relish the prospect of criticising their people - yet it has to be done. Everyone makes mistakes, but no-one should be allowed to go on making the same mistake - and people shouldn't have to wait until an appraisal to discover that they have done something wrong.
This engaging programme is set in the offices of a district council, where an oversight in preparing for a meeting leads to the rejection of a sensitive planning application. The planning officer concerned shrinks from confronting an otherwise efficient assistant until a stern memo from the chief executive forces a rethink.
Rather than establishing what had happened, however, and taking action to put it right, the officer makes a series of clumsy attempts to discipline the assistant, all of which make matters worse…
This programme helps managers understand that criticism is an essential part of their responsibilities but emphasises how criticism done badly can make things worse. It lays down seven clear rules for ensuring that criticism is conducted effectively and without acrimony, including the key message that people should only be criticised for what they've done, not who they are.
The key outcomes
-Learn how to criticise constructively to prevent the recurrence of mistakes and improve staff performance
-Enjoy a better relationship with employeesProgramme includes:
DVD
Course leader's guide
Delegate worksheets on disc
Powerpoint slideSelf-study workbook on disc
Information:
A Video Arts production featuring John Cleese. Release date: 2000
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Learning chapters
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An introduction to criticism http://www.videoarts.com/product/PERM2 L01/An-introduction-to-criticism http://www.videoarts.com/images/products/PERM2 L01.jpgJohn Cleese introduces criticism and how to deal with it.... (read more)
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The missing technical report http://www.videoarts.com/product/PERM2 L02/The-missing-technical-report http://www.videoarts.com/images/products/PERM2 L02.jpgWe meet Martin the manager, in a meeting, missing an important technical report.... (read more)
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Manager's fear of criticism http://www.videoarts.com/product/PERM2 L03/Managers-fear-of-criticism http://www.videoarts.com/images/products/PERM2 L03.jpgWe meet Martin the manager who, because of Karen's error, is in deep water with his CEO. He hasn't discussed the problem with Karen because he fears criticism.... (read more)
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Quickly, face-to-face, in private http://www.videoarts.com/product/PERM2 L04/Quickly,-face-to-face,-in-private http://www.videoarts.com/images/products/PERM2 L04.jpgWe meet Martin the manager who, because of Karen's error, is in deep water with his CEO. He criticises and shouts at Karen in front of her colleagues. He should have done it quickly, face-to-face and in private.... (read more)
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Agree the facts http://www.videoarts.com/product/PERM2 L05/Agree-the-facts http://www.videoarts.com/images/products/PERM2 L05.jpgWe meet Martin the manager who, because of Karen's error, is in deep water with his CEO. He criticises Karen quickly, face-to-face and in private but in the worst way, so achieving nothing. What he should do is agree the facts.... (read more)
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Ask and listen http://www.videoarts.com/product/PERM2 L06/Ask-and-listen http://www.videoarts.com/images/products/PERM2 L06.jpgWe meet Martin the manager who, because of Karen's error, is in deep water with his CEO. He criticises Karen quickly, face-to-face and in private but in the worst way, so achieving nothing. What he should be doing is asking the right questions and listening.... (read more)
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Criticise the action not the person http://www.videoarts.com/product/PERM2 L07/Criticise-the-action-not-the-person http://www.videoarts.com/images/products/PERM2 L07.jpgWe meet Martin the manager who, because of Karen's error, is in deep waters with his CEO. He criticises Karen quickly, face-to-face and in private but in the worst way, so achieving nothing. What he should do is criticise the action not the person.... (read more)
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Explain why it matters and agree a remedy http://www.videoarts.com/product/PERM2 L08/Explain-why-it-matters-and-agree-a-remedy http://www.videoarts.com/images/products/PERM2 L08.jpgWe meet Martin the manager who, because of Karen's error, is in deep water with his CEO. He criticises Karen quickly, face-to-face and in private but in the worst way, so achieving nothing. What he should do is explain why it matters and agree a remedy.... (read more)
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End on a compliment http://www.videoarts.com/product/PERM2 L09/End-on-a-compliment http://www.videoarts.com/images/products/PERM2 L09.jpgWe meet Martin the manager who, because of Karen's error, is in deep water with his CEO. He criticises Karen quickly, face-to-face and in private but in the worst way, so achieving nothing. What he needs to do is to end on a compliment.... (read more)
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Summary http://www.videoarts.com/product/PERM2 L10/Summary http://www.videoarts.com/images/products/PERM2 L10.jpgA summary of the lessons on performance matters.... (read more)
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e-learning course
Module preview
Each e-learning course uses Video Arts memorable video content and includes thought-provoking questions that ensure the user is learning and being challenged.
Bite-size modules allow individuals to go at their own pace as they work their way through the demonstrations, tutorials and video clips.
Each e-learning title includes:
- Pre-test to establish current knowledge and determine which modules the learner needs to complete
- Test results and summary notes at the end of each module
- Glossary of commonly used terms and key video clips
- Final knowledge check to test retention
- Full tracking and reporting capabilities
e-learning course contains:- Trailer
- Pre-test
- Introduction
- Critical issues
- Prepare
- Deliver
- Move On
- Summary
We provide access to full tracking and reporting so you can keep up-to-date with the learner’s progress. All our courses are fully SCORM-compliant for use with learning management systems and virtual learning environments.
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