Overview
The aim
To adopt quality as a philosophy.
About the programme
Tom Peters goes behind the scenes at companies like Disney World, 3M and McDonald's to talk to key executives involved in the drive for exceptional quality. Three additional management action programmes - Customer service, Innovation and Productivity through people - show how to apply the lessons learned in In search of excellence in practise.
The key video outcomes
- Show your team that Excellence is attainable
- Discover how to increase productivity by removing fear of failure
- Promote employee motivation
- Communicate corporate values
- Creatively link reward to performance for greater payoffs and profits
Video training programme includes:
- Main video: Video (90 mins)
- Customer service (23 mins)
- Innovation (27 mins)
- Productivity through people (29 mins)
Information:
An Enterprise Media production. Release date: 1987
