Overview
Key outcomes
- Managers address individuals' specific needs
- People perform better and are better motivated
Each video shows how to change a problem person into a positive performer.
Silent Sam (17 minutes)
Sam
(Michael Percival) knows his job backwards but cannot communicate.
Patricia Hodge gives him time to plan and encouragement to express
himself
Billy (Rik Mayall) promises everything but does nothing until his boss (John Cleese) helps him to plan an effective schedule and set realistic deadlines.
Minnie (Emma Thompson) can give a thousand excuses why something can't be done. Genie John Cleese teaches Minnie's manager (Stephen Fry) how to turn a whinger into a winner.
Wendy (Dawn French) needs constant reassurance before making decisions. By consulting and empowering her, Jennifer Saunders boosts Wendy's confidence.
Linda (Cassie Stuart) gets away with murder. By balancing quantity and quality, Dawn French brings her performance up to scratch.
Reggie (John Cleese)
tells Stephen Fry that nothing can be done until the paperwork is in
order. Encouraging Reggie's sense of belonging makes him much more
