Assert yourself Bestseller
Learning to be assertive training video
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Overview
HR Magazine has reviewed this resource. Read the review
The aim of this assertiveness training video
To show staff what true assertive behaviour is, and how and when to use it.
About this communication programme
Submissive people avoid confrontation but fail miserably at getting what they want. And while aggressive people often appear to be successful, they rarely win the willing co-operation of their colleagues in the long-run.
Assertiveness, however, is much more advantageous. It does not conflict with listening and accepting the views of colleagues or customers, and is more likely to lead to a satisfactory solution to any problem. It allows potentially valuable ideas to be aired. By behaving more assertively your staff can be more positive, more creative and better equipped to get their job done effectively.
This entertaining programme looks at the advantages and disadvantages of submissive, aggressive and assertive behaviour. In a series of different situations - from the office, within meetings, and even within a hospital - the techniques of assertive behaviour are explained, together with how to get your inner dialogue right, and how to communicate what you want with honesty and relevance whilst respecting the rights of those you are addressing.
"Assert yourself manages to be credible, useful and entertaining all at once." - Stephanie Sparrow, Training and coaching today
The key video outcomes
-Encourages staff to talk about problems that might otherwise remain hidden
-Will teach staff how to respond assertively to different types of behaviours
-Staff will be more confident, motivated and productiveIncludes electronic training resources:
Video (28 mins)
Video extras (10 mins)
Course leader's guide
Delegate worksheets
PowerPoint slides
Self-study workbookInformation about this learning video
Video Arts 2007 production featuring Kris Marshall and Pippa Haywood.
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Learning chapters
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Definition of assertiveness http://www.videoarts.com/product/MBM9 L01/Definition-of-assertiveness http://www.videoarts.com/images/products/MBM9 L01.jpgPresenter Kris Marshall explains the point that in order to get your point of view across and communicate effectively you need to be assertive. All while gaining respect and respecting the other person you are talking to.... (read more)
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Submissive behaviour http://www.videoarts.com/product/MBM9 L02/Submissive-behaviour http://www.videoarts.com/images/products/MBM9 L02.jpgJason presents to his team the need for pushing their product onto the market before their competitors. The information is crucial to the business but his delivery is submissive resulting in the team ignoring his comments. Kris explains how the disadvantages outweigh the advantages of being submissive. ... (read more)
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Aggressive behaviour http://www.videoarts.com/product/MBM9 L03/Aggressive-behaviour http://www.videoarts.com/images/products/MBM9 L03.jpgJason loses his temper when relaying to the team the need for getting their product on the market before their competitors. His approach is aggressive, rude and insulting. Jason gets the attention of the team but not the respect. Kris explains how the disadvantages outweigh the advantages of being submissive.... (read more)
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Assertive behaviour http://www.videoarts.com/product/MBM9 L04/Assertive-behaviour http://www.videoarts.com/images/products/MBM9 L04.jpgJason presents to his team the need for pushing their product onto the market before their competitors. The information is delivered assertively. He's calm, yet stresses the importance of getting their product out before their competitors. He gets the team's attention and respect. ... (read more)
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Fear of being honest http://www.videoarts.com/product/MBM9 L05/Fear-of-being-honest http://www.videoarts.com/images/products/MBM9 L05.jpgDiane explains to Karen that there were improvements that could have been made with Karen's presentation. Karen responds negatively to Diane telling her that it's not her place to criticise. Kris explains that the reason why people fail to be honest is fear of being ridiculed, confrontation and losing control.... (read more)
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Overcoming fear of being honest http://www.videoarts.com/product/MBM9 L06/Overcoming-fear-of-being-honest http://www.videoarts.com/images/products/MBM9 L06.jpgKris explains how to overcome this fear by bearing in mind the human capacity for exaggerated worrying and halving one's worst fearful outcome, and then halving it again and then halving it one last time.... (read more)
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Criticising assertively http://www.videoarts.com/product/MBM9 L07/Criticising-assertively http://www.videoarts.com/images/products/MBM9 L07.jpgDiane explains to Karen that there were improvements that could have been made with Karen's presentation. Diane explains to Karen assertively what could have been done better with the presentation. Diane listened to Karen, praised points of the presentation and yet still was able to identify what could have been done better.... (read more)
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Irrelevant honesty http://www.videoarts.com/product/MBM9 L08/Irrelevant-honesty http://www.videoarts.com/images/products/MBM9 L08.jpgMarcus presents his marketing concept to Sue and her team. Sue is not happy with the brief and criticises the campaign and Marcus.... (read more)
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Irrelevant and relevant honesty 1 http://www.videoarts.com/product/MBM9 L09/Irrelevant-and-relevant-honesty-1 http://www.videoarts.com/images/products/MBM9 L09.jpgKris explains that being honest needs to be based on what's relevant and what's irrelevant. Kris interacts with Sue's feedback to Marcus' campaign, detailing what she says is relevant and what she says is irrelevant. Being relevant is being focused on issues not personalities.... (read more)
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Irrelevant and relevant honesty 2 http://www.videoarts.com/product/MBM9 L10/Irrelevant-and-relevant-honesty-2 http://www.videoarts.com/images/products/MBM9 L10.jpgTony tells Danny to come off the loading bay to work in the stock room. Danny responds with irrelevant issues. Kris interacts with Danny allowing Danny to talk to Tony again but focusing on issues that are relevant.... (read more)
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Taking criticism personally http://www.videoarts.com/product/MBM9 L11/Taking-criticism-personally http://www.videoarts.com/images/products/MBM9 L11.jpgKaren gives feedback to Jason's report, informing him that there are points missing. Jason takes the criticism personally responding with irrelevant issues.... (read more)
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Dealing with criticism assertively http://www.videoarts.com/product/MBM9 L12/Dealing-with-criticism-assertively http://www.videoarts.com/images/products/MBM9 L12.jpgKris explains how to face criticism assertively. Karen gives Jason her feedback pointing out what is missing. Jason listens, remains calm and responds effectively: focusing on the issue and not taking the criticism personally.... (read more)
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Failing to stick to bottom line http://www.videoarts.com/product/MBM9 L13/Failing-to-stick-to-bottom-line http://www.videoarts.com/images/products/MBM9 L13.jpgKris explains that when negotiating you need to stick to your bottom line. Monica is over-loaded with her work, facing a very tight deadline. She is approached by her manager to do an extra piece of work. She fails to tell him that she cannot do it.... (read more)
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Sticking to bottom line http://www.videoarts.com/product/MBM9 L14/Sticking-to-bottom-line http://www.videoarts.com/images/products/MBM9 L14.jpgKris interacts with Monica establishing what her bottom line is and getting her to tell her manager why she can't do his task. She sticks to her point, rejects the task, not her manager, repeats her point and offers a solution.... (read more)
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Failing to establish their bottom line http://www.videoarts.com/product/MBM9 L15/Failing-to-establish-their-bottom-line http://www.videoarts.com/images/products/MBM9 L15.jpgSue asks Marcus if he has finished the catalogue. Marcus snaps back at her telling her he has too much to do and cannot get it done.... (read more)
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Establishing their bottom line http://www.videoarts.com/product/MBM9 L16/Establishing-their-bottom-line http://www.videoarts.com/images/products/MBM9 L16.jpgWhen asking for a task you still need to establish their bottom line. Sue asks Marcus is he has finished the catalogue. Marcus snaps back that he has too much to do. Sue acknowledges his response and asks if any of the tasks he is doing is more important than the catalogue; and if the tasks he is doing will miss a deadline if he completes the catalogue instead. Once Sue understood Mar... (read more)
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Communicate as equals http://www.videoarts.com/product/MBM9 L17/Communicate-as-equals http://www.videoarts.com/images/products/MBM9 L17.jpgSarah asks Daisy if she can cover a shift. Daisy is unable to and with Kris' guidance he demonstrates how Daisy can avoid being submissive and aggressive in her response to Sarah. Sarah is also made to understand by Kris- interaction on how to respond assertively to Daisy's rejection to her request. They are both guided on communicating to each other as equals; and the benefits in doin... (read more)
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Assertive behaviour in action http://www.videoarts.com/product/MBM9 L18/Assertive-behaviour-in-action http://www.videoarts.com/images/products/MBM9 L18.jpgMarcus asks Dave if he can have a look at his computer and see when he can fix it. Dave is reluctant to help. By Marcus following the principles of assertiveness, by remaining calm, avoiding confrontation and sticking to the issues he is able to get a positive response from Dave.... (read more)
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Summary http://www.videoarts.com/product/MBM9 L19/Summary http://www.videoarts.com/images/products/MBM9 L19.jpgKris summaries the main points; be honest about what's relevant, stick to your bottom line and communicate as equals.... (read more)
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Extra: Body language http://www.videoarts.com/product/MBM9 L20/Extra:-Body-language http://www.videoarts.com/images/products/MBM9 L20.jpgJason presents to his team the need for pushing their product onto the market before their competitors. The information is crucial to the business but his delivery is submissive resulting in the team ignoring his comments. Kris highlights Jason's body language when he is submissive, aggressive and assertive.... (read more)
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Extra: Giving and receiving praise http://www.videoarts.com/product/MBM9 L21/Extra:-Giving-and-receiving-praise http://www.videoarts.com/images/products/MBM9 L21.jpgKaren is to give praise to Diane's work on a proposal. Karen's approach is half-hearted. Kris explains the importance of praise and the reasons why you should deliver praise when and where it's due. He also points out that if you are on the receiving end of praise you should accept it assertively and not feel embarrassed.... (read more)
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Extra: Dealing with aggressive behaviour http://www.videoarts.com/product/MBM9 L22/Extra:-Dealing-with-aggressive-behaviour http://www.videoarts.com/images/products/MBM9 L22.jpgSue is extremely angry with Frank. She yells insults at him. Frank, with Kris's interaction, is guided through the effective ways of dealing with this aggressive behaviour. The points are: remain calm, spell out the consequence of their unreasonable behaviour and, if they continue to be aggressive, walk away.... (read more)
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Extra: Passive aggressive behaviour http://www.videoarts.com/product/MBM9 L23/Extra:-Passive-aggressive-behaviour http://www.videoarts.com/images/products/MBM9 L23.jpgKris explains how passive aggressive behaviour is a form of manipulation. This form of behaviour abandons your bottom line with flattery, emotional blackmail and bribery. Acknowledge their request, use repetition to make you point and be clear in your own mind about what outcome you want.... (read more)
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Extra: Email http://www.videoarts.com/product/MBM9 L24/Extra:-Email http://www.videoarts.com/images/products/MBM9 L24.jpgKris talks us through the things to do to ensure that you are communicating assertively via email.... (read more)
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e-learning course
Module preview
Each e-learning course uses Video Arts memorable video content and includes thought-provoking questions that ensure the user is learning and being challenged.
Bite-size modules allow individuals to go at their own pace as they work their way through the demonstrations, tutorials and video clips.
Each e-learning title includes:
- Pre-test to establish current knowledge and determine which modules the learner needs to complete
- Test results and summary notes at the end of each module
- Glossary of commonly used terms and key video clips
- Final knowledge check to test retention
- Full tracking and reporting capabilities
e-learning course contains:
- Trailer
- Pre-test
- Introduction
- Choose your words with care!
- What's the difference?
- Be honest about what is relevant
- Stick to your bottom line
- Communicate as equals
- Summary and action plan
- Knowledge check
We provide access to full tracking and reporting so you can keep up-to-date with the learner’s progress. All our courses are fully SCORM-compliant for use with learning management systems and virtual learning environments.
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The aim
To give staff at all levels the skills to achieve an equitable outcome to any negotiation.About the programme
Wherever two people get together to do a deal, there's the possibility that at least one will end up feeling cheated, angry or resentful, even though both set out believing that they could achieve a mutually beneficial solution. The programme de... (read more)
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Actors
Mina Anwar, Pippa Haywood, Mark Heap, Kris Marshall
Keywords
assertiveness, submissive behaviour, aggressive behaviour, honesty, dealing with criticism, body language, praise, passive aggressive
