From 'no' to 'yes'

The constructive route to agreement

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  • Overview

    The aim

    To give managers the skills of persuasion, vital for running meetings or trying to influence others.


    About the programme

    Persuasion is an art that must be learned if the road to agreement is not to be strewn with acrimony or conflict. It's not about being domineering or dismissive, but following a structured approach that accounts for everybody's needs. By listening actively to others, explaining your own feelings, and inviting other ideas and building on them, agreement will follow naturally.

    This humorous drama provides a clear, three-stage structure that’s memorable and simple to put into practice. It demonstrates a vital skill – especially for managers conducting meetings or negotiations – and will comfortably support existing courses on management and leadership skills.


    The key outcomes

    -Learn to express opinions or goals in a way that is sensitive, respectful and ultimately persuasive
    -Run more productive meetings and achieve more successful negotiations


    Training resources include

    Video (27 mins)
    Course leader's guide (PDF)
    Delegate worksheets
    Powerpoint slides
    Self-study workbook


    Information

    A Video Arts production featuring Robert Lindsay and Phyllida Law. Release date: 1988

  • Learning chapters

    1. Not listening actively http://smtp.videoarts.com/product/MBM4 L01/Not-listening-actively http://smtp.videoarts.com/images/products/MBM4 L01.jpg
    2. Listening actively http://smtp.videoarts.com/product/MBM4 L02/Listening-actively http://smtp.videoarts.com/images/products/MBM4 L02.jpg
    3. Showing them that you understand http://smtp.videoarts.com/product/MBM4 L03/Showing-them-that-you-understand http://smtp.videoarts.com/images/products/MBM4 L03.jpg
    4. Not winning yourself a hearing http://smtp.videoarts.com/product/MBM4 L04/Not-winning-yourself-a-hearing http://smtp.videoarts.com/images/products/MBM4 L04.jpg
    5. Explaining your own feelings http://smtp.videoarts.com/product/MBM4 L05/Explaining-your-own-feelings http://smtp.videoarts.com/images/products/MBM4 L05.jpg

    6. Referring back to their points http://smtp.videoarts.com/product/MBM4 L06/Referring-back-to-their-points http://smtp.videoarts.com/images/products/MBM4 L06.jpg
    7. Making your points firmly but staying friendly http://smtp.videoarts.com/product/MBM4 L07/Making-your-points-firmly-but-staying-friendly http://smtp.videoarts.com/images/products/MBM4 L07.jpg
    8. Not working to a joint solution http://smtp.videoarts.com/product/MBM4 L08/Not-working-to-a-joint-solution http://smtp.videoarts.com/images/products/MBM4 L08.jpg
    9. Seeking and building on their ideas http://smtp.videoarts.com/product/MBM4 L09/Seeking-and-building-on-their-ideas http://smtp.videoarts.com/images/products/MBM4 L09.jpg
    10. Imposing your ideas and not offering http://smtp.videoarts.com/product/MBM4 L10/Imposing-your-ideas-and-not-offering http://smtp.videoarts.com/images/products/MBM4 L10.jpg

    11. Constructing a solution from everyone's needs http://smtp.videoarts.com/product/MBM4 L11/Constructing-a-solution-from-everyones-needs http://smtp.videoarts.com/images/products/MBM4 L11.jpg
    12. Summary http://smtp.videoarts.com/product/MBM4 L12/Summary http://smtp.videoarts.com/images/products/MBM4 L12.jpg

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