3 Minute Apologies
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Overview
Tom believes nothing is more powerful (and difficult) than apologies. Tom also thinks that there is almost no situation where the other person is 100% responsible. In just about every case, you bear some (even if very small) responsibility. So, apologize for your 2%. If you fail to do this, it can create a downward spiral. But, if you do it, it can create a virtuous spiral.
