The Little Big Things: Leadership
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Overview
About the programme
The Little Big Things: Leadership DVD in the new Tom Peters training program is an invaluable asset for all levels of your management team. Tom attacks the issues of promotions, employee reviews, communication, teamwork, and setting milestones through his insight and candid conversations that are aimed directly at the viewers.
Do you want your managers “wandering around”? You do if you want them to MBWA (Managing By Wandering Around) just like Howard Schultz the CEO of Starbucks does!
Programme includes
- DVD (54 minutes)
- Discussion guide
- PowerPoint slides
This programme is part of The Little Big Things series
Information
Produced by Enterprise Media 2009
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Learning chapters
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American vs. Southwest Airlines http://www.videoarts.com/product/LTBIG2 L01/American-vs.-Southwest-Airlines http://www.videoarts.com/images/products/LTBIG2.JPGTwo airlines with headquarters in Dallas, two annual meetings, both scheduled on the same spring day in 2008. On one side, several hundreds of members of the pilots union were picketing American Airlines. On the other side, the members of the pilots union had taken out an ad in thanking Herb Kelleher. The difference between the two couldn't have been more pronounced. Herb Kelleher always replied when... (read more)
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Answer These Questions http://www.videoarts.com/product/LTBIG2 L02/Answer-These-Questions http://www.videoarts.com/images/products/LTBIG2.JPGYour job is to develop your people, and giving promotions is critical to your success as a leader. These questions can help you evaluate the performance and promotion potential of your people. The goal here is to be precise in asking people about their record and their own performance as a developer of people.... (read more)
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Ask Why http://www.videoarts.com/product/LTBIG2 L03/Ask-Why http://www.videoarts.com/images/products/LTBIG2.JPGSo youre the boss, youre supposed to know everything, right? Thats why they made you the boss. Well, Tom wants you to practice saying this one word: Why? If youre really brilliant, youll ask why? and then, when you dont understand part of the explanation, youll ask again. About two-thirds of what we do, regardless of the importance of whatever it is that we are doing, is out of habit. Sometime... (read more)
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Build Success http://www.videoarts.com/product/LTBIG2 L04/Build-Success http://www.videoarts.com/images/products/LTBIG2.JPGRe/Max co-founder Dave Liniger once said “We are a Life Success Company. My business is making the people who work for me into successful human beings.” Who is your primary customer? Is that also your ultimate customer? This could make the difference in whether or not youre building a Life Success Company. Ensure that your ultimate customer will be served well by taking care of the primary... (read more)
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CHRO - Chief Hurdle Removal Officer http://www.videoarts.com/product/LTBIG2 L05/CHRO---Chief-Hurdle-Removal-Officer http://www.videoarts.com/images/products/LTBIG2.JPGThinking about something Peter Drucker once said, Tom recalls this amusing thought: 95% of what we call management consists of making it difficult for people to get things done. Although this is funny, it is also very true. No one is asking you to do all of the work yourself (nor should you be), but part of you're job as a leader is to become a CHRO, A Chief Hurdle Removal Officer. As the boss there ar... (read more)
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Focus on Success http://www.videoarts.com/product/LTBIG2 L06/Focus-on-Success http://www.videoarts.com/images/products/LTBIG2.JPGWhat if, instead of focusing on things that went wrong and how to fix them, we focused on, and even built on, the things that went right? Of course we will always need to fix problems, but the idea here is to focus on and use as an example things that go right.... (read more)
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Hire the Last 1 Percent http://www.videoarts.com/product/LTBIG2 L07/Hire-the-Last-1-Percent http://www.videoarts.com/images/products/LTBIG2.JPGThere are people who dont just get the job done, but truly give their all to their projects and their work. A class of people Tom calls the "Last 1 Percenters”, people who believe finishing the job is one thing; but really really finishing the job is another.” These are the people you should actively seek when looking to hire.... (read more)
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MBWA http://www.videoarts.com/product/LTBIG2 L08/MBWA http://www.videoarts.com/images/products/LTBIG2.JPGOften the day-to-day issues of work seem to keep leaders in their office. But, at the start of the day, most intend to get out of their office and go spend some time with the people who are doing the real work. How else will you really know whats going on? We call this MBWA: Managing by Wandering Around. Howard Shultz, the founder of Starbucks had the right idea when he said “Unless I can feel i... (read more)
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Milestones http://www.videoarts.com/product/LTBIG2 L09/Milestones http://www.videoarts.com/images/products/LTBIG2.JPGMilestones, even small ones, should be incorporated into the planning of every project to keep people engaged and excited. By designing tasks with small wins all along the way, leaders can recognize and celebrate these successes. As Tom says, “Celebrate the dickens out of the smallest ones as well as the biggest one.”... (read more)
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No Standardized Forms! http://www.videoarts.com/product/LTBIG2 L10/No-Standardized-Forms! http://www.videoarts.com/images/products/LTBIG2.JPGWhen it comes to evaluations, people are never standard and the evaluation instrument shouldnt be either. Think of a professional football team. Everyone is an individual and has a different role in the team. The same is true for members of a symphony, or a student, and the same also holds true for your people. You need to evaluate people individually.... (read more)
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Organizations are Political http://www.videoarts.com/product/LTBIG2 L11/Organizations-are-Political http://www.videoarts.com/images/products/LTBIG2.JPGGeorge Schultz, the former Secretary of State said, “You go to Washington with the best of reasons but you get so caught up in power games that you quickly forget why came in the first place.” This lesson is true in any business, and all organizations are political. It is important to keep perspective and stay grounded in a political environment. Ask yourself, “Why am I here? Why did... (read more)
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Power of Apologies http://www.videoarts.com/product/LTBIG2 L12/Power-of-Apologies http://www.videoarts.com/images/products/LTBIG2.JPGThere is nothing more powerful, yet harder to do than apologizing. Tom believes learning how to apologize effectively is the real essence of strategic strength and an incredibly important tool for anyone and any organization. Just like playing the piano or the cello, it is something you can learn, you can study, and you can get better at it, trust me - or more important, trust Marshall Goldsmith.... (read more)
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Problems and Responses http://www.videoarts.com/product/LTBIG2 L13/Problems-and-Responses http://www.videoarts.com/images/products/LTBIG2.JPGThe problem is never (or rarely) the problem. The response to the problem is often times more important. Perception is all there is! Make the responses positive, quick and proactive.... (read more)
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Pronoun Power http://www.videoarts.com/product/LTBIG2 L14/Pronoun-Power http://www.videoarts.com/images/products/LTBIG2.JPGIt may seem trivial, but your choice of pronouns can be very powerful. When Tom worked at McKinsey, his boss religiously used the word “We” instead of “I.” It is more inclusive, promotes teamwork and builds collaboration.... (read more)
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Shut Up! http://www.videoarts.com/product/LTBIG2 L15/Shut-Up! http://www.videoarts.com/images/products/LTBIG2.JPGTom has a very important message: Shut Up! Whether youre a leader, salesperson, or a customer service representative, you must have the ability (and the patience!) to listen. Stop talking and learn to listen! Quoting from one of Toms favorite books featuring the fictional CIA operative, Paul Christopher: “Christopher had learned when he was very young that if he kept quiet, the other person wou... (read more)
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Squint Test http://www.videoarts.com/product/LTBIG2 L16/Squint-Test http://www.videoarts.com/images/products/LTBIG2.JPGTom doesnt believe in quotas, but he does think that if you are serving a market that is significantly women or significantly an ethnic or other group, the only way to effectively deal with that market is to have people that walk and talk that market.... (read more)
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Strategic Listening http://www.videoarts.com/product/LTBIG2 L17/Strategic-Listening http://www.videoarts.com/images/products/LTBIG2.JPGThe single most strategic strength that any organization can have is a commitment to strategic listening on the part of every member of the organization. Listen to frontline employees; Listen to vendors and customers. Listening is critical. Practice strategic listening.... (read more)
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The 3 H's http://www.videoarts.com/product/LTBIG2 L18/The-3-Hs http://www.videoarts.com/images/products/LTBIG2.JPGHoward, Hilton, and Herb! Tom describes the extraordinary leadership talents of Howard Schultz, Conrad Hilton, and Herb Kelleher and the lessons weve learned. Treat employees like customers, stay in touch, and always sweat the details.... (read more)
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The 3 Most Important Words http://www.videoarts.com/product/LTBIG2 L19/The-3-Most-Important-Words http://www.videoarts.com/images/products/LTBIG2.JPGI dont know. They may be hard to say, but these are the three most important words in any managers language. Fundamentally, a manager is not paid to have all the answers. A manager is paid to develop the people who will find the answers and go beyond the answers. So start practicing: "I dont know. You figure it out!"... (read more)
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The 4 Most Important Words http://www.videoarts.com/product/LTBIG2 L20/The-4-Most-Important-Words http://www.videoarts.com/images/products/LTBIG2.JPGThe four most important words in any organization are “What Do You Think?” Why are these words so important? What you are really saying is “you are a person of value that has an opinion that I want to hear.” Remember (and use) these four words and you will benefit enormously.... (read more)
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Thoughts on Leadership http://www.videoarts.com/product/LTBIG2 L21/Thoughts-on-Leadership http://www.videoarts.com/images/products/LTBIG2.JPGA manager is leading people. You lead by example. You must understand that you are putting on a show. People watch you. Franklin Delano Roosevelt knew this as well. He said, “The president must be the nations number one actor.” The s... (read more)
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