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Re-imagine the customer experience

Jordan's Furniture case-study

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  • Overview

    The aim

    To show how to make your customer's next experience a memorable one.


    About the programme

    Tom Peters has been a passionate advocate of great customer service for over three decades. But as he proves in this fast-paced and entertaining programme, being great at customer service is no longer good enough. You need to give the customer a great experience.

    Using a real-life case study, he shows why Jordan's Furniture is one of the leading furniture retailers in New England, USA. This successful company is known for great service and for giving customers a unique experience. Discover how Jordan's has made every aspect of the shopping experience for furniture fun - and different.


    The key outcomes

    -Gain insights into delivering great customer service
    -Make sure customers have positive memories of their experience and use your organisation again in the future


    Programme includes:

    DVD (6 mins)
    Workbook


    Information:

    An Enterprise Media production.

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Keywords

customer service