This is going to hurt me more than it hurts you

The bad news interview video

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  • Overview

    Training video objectives

    To learn a confident and proactive approach to bad news interviews.


    Dealing with bad news interviews

    Without exception, every manager dreads the situation arising where he or she has to give employees bad news, because telling someone something that will disappoint, anger or upset them is never easy.

    There is no magic formula to a painless meeting: bad news is bad news and nothing can change that. The aim of the interview is simply to get acceptance of the decision, and this always involves dealing with emotions – both the manager's and the employee's.

    This humorous drama, featuring John Cleese, illustrates the three-stage process managers can follow to get employees to accept unpopular decisions and how to limit the damage done to an employee's ego.


    Learning outcomes

    -Helps managers gain their employees’ acceptance of unpopular decisions
    -Prepares managers for the main responses they are likely to encounter
    -Will enable managers to limit the damage done


    Management training resources

    Video (27 mins)
    Discussion guide (PDF)


    Featuring John Cleese

    A Video Arts production featuring John Cleese, Richard Wilson and Prunella Scales. Release date: 1989

  • Learning chapters

    1. New introduction (John Cleese) http://www.videoarts.com/product/INT6 L01/New-introduction-(John-Cleese) http://www.videoarts.com/images/products/INT6 L01.jpg
    2. An introduction to giving bad news http://www.videoarts.com/product/INT6 L02/An-introduction-to-giving-bad-news http://www.videoarts.com/images/products/INT6 L02.jpg
    3. Prepare the facts http://www.videoarts.com/product/INT6 L03/Prepare-the-facts http://www.videoarts.com/images/products/INT6 L03.jpg
    4. Prepare your emotions http://www.videoarts.com/product/INT6 L04/Prepare-your-emotions http://www.videoarts.com/images/products/INT6 L04.jpg
    5. Write the first paragraph http://www.videoarts.com/product/INT6 L05/Write-the-first-paragraph http://www.videoarts.com/images/products/INT6 L05.jpg

    6. If they get emotional, ride the storm http://www.videoarts.com/product/INT6 L06/If-they-get-emotional,-ride-the-storm http://www.videoarts.com/images/products/INT6 L06.jpg
    7. If they clam up, probe http://www.videoarts.com/product/INT6 L07/If-they-clam-up,-probe http://www.videoarts.com/images/products/INT6 L07.jpg
    8. If they argue, stand your ground http://www.videoarts.com/product/INT6 L08/If-they-argue,-stand-your-ground http://www.videoarts.com/images/products/INT6 L08.jpg
    9. Put it in perspective http://www.videoarts.com/product/INT6 L09/Put-it-in-perspective http://www.videoarts.com/images/products/INT6 L09.jpg
    10. Discuss how the news will be announced http://www.videoarts.com/product/INT6 L10/Discuss-how-the-news-will-be-announced http://www.videoarts.com/images/products/INT6 L10.jpg

    11. Talk about future opportunities http://www.videoarts.com/product/INT6 L11/Talk-about-future-opportunities http://www.videoarts.com/images/products/INT6 L11.jpg
    12. Summary http://www.videoarts.com/product/INT6 L12/Summary http://www.videoarts.com/images/products/INT6 L12.jpg

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