Can you spare a moment? Bestseller Digital licence available
Counselling skills for managers
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Overview
The aim
Learn how to deal with staff whose personal problems are affecting their work.
About the programme
With the increased stresses that result from fierce market competition, an intense pace of work, commuting and the ongoing demands of home life, it's no surprise that companies are looking ever more seriously at the ways in which they can support their staff.
Today, people are more concerned about how they can achieve a healthy work/life balance rather than being macho about their workload.
It's within this context that forward-thinking managers need to develop their counselling skills. All managers will face the issue of dealing with staff whose personal problems are affecting their work and they need the know-how and sensitivity to address such situations.
The programme reinforces key messages to aid even the most inexperienced managers, team leaders or personnel staff. With key sections ideal for supporting role-plays, this programme will also complement any interview skills or management course.
The key outcomes
-Learn the techniques of handling delicate personal situations in the workplace
-Encourage staff to overcome problems proactivelyProgramme includes:
DVD (25 mins)
Course leader's guide
Delegate worksheets on disc
Powerpoint slides/OHPs on disc
Self-study workbook on discInformation:
A Video Arts production featuring John Cleese, Angus Barnett, Lorraine Brunning, Ricky Gervais and Jaye Griffiths. Release date: 2001
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Learning chapters
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Standard techniques of counselling http://www.videoarts.com/product/INT11 L01/Standard-techniques-of-counselling http://www.videoarts.com/images/products/INT11 L01.jpgJohn Cleese introduces the standard techniques of counselling: the four stages of a good counselling interview.... (read more)
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Notice the need http://www.videoarts.com/product/INT11 L02/Notice-the-need http://www.videoarts.com/images/products/INT11 L02.jpgJohn Cleese introduces the standard techniques of counselling: setting up an interview by noticing the need for one.... (read more)
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Create the opportunity http://www.videoarts.com/product/INT11 L03/Create-the-opportunity http://www.videoarts.com/images/products/INT11 L03.jpgJohn Cleese introduces the standard techniques of counselling: setting up an interview by creating the opportunity.... (read more)
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Make it private, unhurried and confidential http://www.videoarts.com/product/INT11 L04/Make-it-private,-unhurried-and-confidential http://www.videoarts.com/images/products/INT11 L04.jpgJohn Cleese introduces the standard techniques of counselling: setting up an interview by making it private, unhurried and confidential.... (read more)
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Reassure them, listen to their problems http://www.videoarts.com/product/INT11 L05/Reassure-them,-listen-to-their-problems http://www.videoarts.com/images/products/INT11 L05.jpgJohn Cleese introduces the standard techniques of counselling: encouraging people to talk by reassuring them and listening to their problems.... (read more)
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Ask open questions http://www.videoarts.com/product/INT11 L06/Ask-open-questions http://www.videoarts.com/images/products/INT11 L06.jpgJohn Cleese introduces the standard techniques of counselling: encouraging people to talk by asking open questions.... (read more)
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Listening, summarising and rephrasing http://www.videoarts.com/product/INT11 L07/Listening,-summarising-and-rephrasing http://www.videoarts.com/images/products/INT11 L07.jpgJohn Cleese introduces the standard techniques of counselling: encouraging people to talk by listening, summarising and re-phrasing.... (read more)
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Admit your own difficulties http://www.videoarts.com/product/INT11 L08/Admit-your-own-difficulties http://www.videoarts.com/images/products/INT11 L08.jpgJohn Cleese introduces the standard techniques of counselling: helping them to think it through by admitting your own difficulties.... (read more)
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Don't express your views http://www.videoarts.com/product/INT11 L09/Dont-express-your-views http://www.videoarts.com/images/products/INT11 L09.jpgJohn Cleese introduces the standard techniques of counselling: helping them to think it through by not expressing your views.... (read more)
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Establish the facts and options http://www.videoarts.com/product/INT11 L10/Establish-the-facts-and-options http://www.videoarts.com/images/products/INT11 L10.jpgJohn Cleese introduces the standard techniques of counselling: helping them to think it through by establishing the facts and options.... (read more)
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Accept their solution http://www.videoarts.com/product/INT11 L11/Accept-their-solution http://www.videoarts.com/images/products/INT11 L11.jpgJohn Cleese introduces the standard techniques of counselling: letting them find a solution and accept their solution.... (read more)
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Agree a review date http://www.videoarts.com/product/INT11 L12/Agree-a-review-date http://www.videoarts.com/images/products/INT11 L12.jpgJohn Cleese introduces the standard techniques of counselling: letting them find a solution and agree an action plan and review date.... (read more)
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Summary http://www.videoarts.com/product/INT11 L13/Summary http://www.videoarts.com/images/products/INT11 L13.jpgA summary of the lessons on counselling interviews.... (read more)
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e-learning course
Module preview
Each e-learning course uses Video Arts memorable video content and includes thought-provoking questions that ensure the user is learning and being challenged.
Bite-size modules allow individuals to go at their own pace as they work their way through the demonstrations, tutorials and video clips.
Each e-learning title includes:
- Pre-test to establish current knowledge and determine which modules the learner needs to complete
- Test results and summary notes at the end of each module
- Glossary of commonly used terms and key video clips
- Final knowledge check to test retention
- Full tracking and reporting capabilities
e-learning course contains:- Trailer
- Pre-test
- Introduction
- Set up an interview
- Encourage them to talk
- Help them to think
- Let them find solutions
- Summary
We provide access to full tracking and reporting so you can keep up-to-date with the learner’s progress. All our courses are fully SCORM-compliant for use with learning management systems and virtual learning environments.
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