Overview
The aim
To improve patient satisfaction and productivity.
About the programme
In less than two minutes, people make a snap decision about the healthcare professional in front of them. In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression are almost immeasurable.
This motivational programme will show your team how to make a genuine connection with patients, family members, colleagues and everyone they meet.
With its live action approach, this programme will have a life-changing impact on customer relationships as well as every other personal relationship in your employee's lives.
It clearly shows how connecting in business is all about:
- Choosing the right attitude - be welcoming, enthusiastic, curious and resourceful
- Sending the right signals - with your face, body and voice
- Get them talking and keep them talking - with a short statement and an open ended question
"If people LIKE you, they'll see the BEST in you. If they DON'T they'll tend to see the WORST."
Nicholas Boothman
The key outcomes
-Increased patient satisfaction
-Strengthened relationships with colleagues
-Improved customer service
-Raised productivity and fun at work
Programme includes:
DVD (16 mins)
10 "Great!" Buttons
1 Hardback book
10 Pocket reminder cards
Course leader's guide
Information:
A Media Partners production.
