Overview
The aim
To improve the level of customer service and positively impact the bottom line by creating trust and rapport through a genuine connection with customers.
About the programme
In less than two minutes, customers make a snap decision about the employee in front of them. In business as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression are almost immeasurable.
This motivational programme will show employees how to make a genuine connection with those who matter most. Employees will learn how to increase their sales, improve their working relationships, raise their productivity and have more fun at work.
With its live action approach, this programme will have a life-changing impact on customer relationships and sales success as well as every other personal relationship in your employee's lives.
It uses clear, concise learning points to show that connecting in business is all about:
- Choosing the right attitude - be welcoming, enthusiastic, curious and resourceful
- Sending the right signals - with your face, body and voice
- Get them talking and keep them talking - with a short statement and an open ended question
Employees can immediately apply what they have learned and the skills can cross over from work life to everyday life.
"If people LIKE you, they'll see the BEST in you. If they DON'T they'll tend to see the WORST."
Nicholas Boothman
The key outcomes
-Motivates employees to improve their customer service
-Gives employees the skills to make a positive connection with their customers every time
-Improves overall confidence and communication skills in all walks of life
Programme includes:
DVD (16 mins)
10 "Great!" Buttons
1 Hardback book
10 Pocket reminder cards
Course leader's guide
Information:
A Media Partners production.
