Overview
The aim
To show you how to treat your customer like you would a guest in your home.
About the programme
The fortunes of any business rise and fall based upon the level of service it delivers to its customers. No matter how large or complex an organisation may be, great service usually comes down to one employee, serving one guest, one day at a time.
This hilarious new version of Media Partners' classic bestseller ensures you take care of your customers as if they were a house guest: welcome them, take care of their needs, thank them for coming and invite them back. A guest at work is no different. It's that simple and that important.
This is a must-see training programme for any employee who works with customers. It's filled with great wit and memorable scenes that will offer managers a springboard for lively discussion about how to improve customer service. The entertaining way in which the customer service message is delivered within the programme will keep the attention of employees in any type of business.
The key outcomes
-Change the way your employees view their customers.
-Improved customer service leads to improved customer loyalty and greater profitability.
Programme includes:
DVD (15 mins)
The Guest (old version) DVD (13 mins)
1 CDROM (includes the Expanded Leader's Guide, Reproducible Handouts, customisable PowerPoint Presentation)
10 the Guest Pocket Card
Information:
Produced by Media Partners 2008
