Overview
The aim
To give people the skills to communicate effectively with colleagues and customers.
About the programme
Good communication is a two-way process - you need to put yourself in the other person's shoes, and they need to put themselves in yours! This programme contains practical lessons on to how to achieve this, using the example of two people who work alongside each other but find it very hard to get through to each other. Even though their fortunes are inextricably linked, they harbour very different ambitions. By learning how to communicate better, they are both able to get what they want.
Suitable for anyone at any stage in their career, this engaging programme clearly illustrates the problems caused by poor communication and presents key ways to overcome them.
There is also a short six-minute videothat summarises the key steps to effective communication, making it perfect for analysis, discussion and role plays.
The key outcomes
-Learn the skills to communicate effectively with others in the workplace and beyond
-Gain a better understanding of your colleagues
Includes electronic training resources:
Video (16 mins)
Summary (6 mins)
Team guide (PDF)
Trainer's guide (PDF)
Information
A Melrose production. Release date: 1996
