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The complete telesales training kit

Mastering the art of selling by phone

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  • Overview

    The aim

    To equip telesales staff with all the skills they need to do better business.


    About the programme

    Whether it's training a completely new telesales team, a refresher course for existing staff, or fine-tuning certain aspects of an individual's performance, this course covers it all.

    From start to finish, every facet of the sales process is tackled. From making initial contact and finding out customer needs through to identifying buying signals, dealing with objections and closing the deal - it's all here in eleven easy-to-follow and flexible segments.

    Based on true-to-life people and situations everyone will identify with and presented in a structured format, each segment is followed by a review of key points by a telesales expert. So if probing, say, or staying in control of a presentation is a problem, these are skills that can be focused on. And if it's a whole new team that needs the ultimate A-to-Z to successful telesales then look no further.


    The key outcomes

    -Train telesales staff to realise their full potential and maximise sales
    -Improve the relationship with, and loyalty of, customers by ensuring telesales staff deal with them professionally and efficiently


    Includes electronic training resources:

    Video (73 mins)
    11 segments
    Trainer's guide
    Resources binder
    Handouts
    Worksheets


    Information:

    A Melrose production. Release date: 1988

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Keywords

telesales, sales process, buying signals, dealing with objections, closing, probing, presentation