Leading in a service environment

Overview

This section will help generate understanding that is ite behaviours of leaders and managers that determine the degree to which the organisation is customer-centric. This section will help illustrate and provoke discussion about how what leaders say and do as a role model. It illustrates how leaders throughout the organisation influence others' behaviours towards the customer. It will also encourage discussion around some practical actions that leaders can take to show that they are committed to service excellence.

Overview