Overview
The aim
To equip managers with the skills they need to deal with their staff’s emotional response to change, and implement change more successfully.
About the programme
Change is both normal and constant but is seldom popular. It frequently leads to resentment, stress and distrust. It need not though. Through the professional management of change the process can be rewarding and exciting.
This insightful programme demonstrates the pitfalls of change and how best to manage it successfully. Harry Bailey, played by David Soul, is the host of a well-known talk show. When reviewing the archives for Harry's favourite show, he reveals how a girl from the woods 'Snow White' comes across seven dwarfs living together in a house. She moves in and starts to make changes that hugely upset the little guys. Harry takes us through six key steps that Snow White could have taken to manage the change she wanted more successfully - while linking these to changes Harry is making to his own show:
1. Listen and be involved
2. Allocate extra resources
3. Be aware of stress & offer support
4. Personalise the change & promote the positive
5. Give the changes time to work
6. Manage change: you're gonna have to!
The key outcomes
-Learn to plan and communicate change more effectively
-Pre-empt the effects of change and make sure there are adequate resources to support it
-Be aware of your staff’s response to change and know how to handle it.
Programme includes:
DVD (30 mins)
Course leader's guide
Delegate worksheets on disc
Powerpoint slides
Self-study workbook on disc
Information:
Produced by Learning Resources International 2003
