Building confidence

Overview

In this section a line manager is working with a colleague helping him/her to think through how best to handle a difficult communication situation. The line manager is asking coaching type questions which prompt the colleague to prepare for the discussion. They discuss ways to build confidence through practice and mental rehearsal. The line manager also talks through the process of visualisation - using one's mind's eye to walk through the experience. This technique is very popular in sports coaching and has been found to increase confidence and enhance subsequent performance.

Overview