Overview
The aim
To help people understand how others think and feel by how they behave.
About the programme
The actual words we speak are just one small part of our overall communication to others. Our body language and behaviour convey a huge amount too. This engaging programme, targeted at anyone in a people-facing role, gives a fascinating insight into body language that will benefit all aspects of working life.
The drama follows some window cleaners, who have a ringside view of corporate life, seeing behaviour and interpreting it without hearing the words. By learning from them, managers, supervisors and salespeople will become more aware of the signals they are giving and the effect they are having on other people. They will see clear examples of body language to look for in the future, learn to modify their behaviour to achieve their objectives, and have an insight into what other people are thinking and feeling.
The key outcomes
-Increases awareness of what, and how, we communicate non-verbally
-Enables people-facing staff to successfully read the feelings and thoughts of those they deal with – and modify their own behaviour accordingly
Includes electronic training resources:
Video (20 mins)
Presenter's guide
Information:
A Melrose and Ernst & Young production. Release date: 1992
