Overview
The aim
To help people realise that they can choose which emotions they want to show.
About the programme
This humorous drama helps companies to deal more effectively - and enjoy better relationships - with suppliers and internal customers. It is set in the peaceful village of Striving-under-Stress, where emotions are getting in the way of business relationships. Enter amateur sleuth Miss Craddock, who explains how people can recognise and control their emotions.
Local florist Mr Garden learns how not to take offence at a customer's comments (an unwanted emotional response) but to interpret them in a positive manner, as a carefully thought-out and constructive response.
Similarly, ticket inspector Dick Tulip learns how to control his anger at a customer's enquiry and replace it with an understanding of the customer's problem.
With Miss Craddock's assistance, the whole town learns to put themselves in their customer's shoes and act in a way that offers help.
It effectively teaches the lessons of how to 'stop, think, act' in all business dealings, both external and internal.
The key outcomes
-Learn to recognise and use emotions to change other peoples attitudes
-Benefit your business by achieving more positive relationships
Includes electronic training resources:
Video
Discussion guide
Information:
A Video Arts production 1993, featuring Prunella Scales, Jim Carter, Suzie Blake and Alphonsia Emmanuel. Release date: 1993
