Overview
Charlotte works in a bank and is in her office. Mr Hargreaves, a customer, enters and asks for an increase in his overdraft. Charlotte checks and tells him it can be done. The narrator points out to Charlotte that she didn't deal with Mr Hargreaves professionally and demonstrates this with the example of a doctor's surgery where Mr Hargreaves asks Charlotte (Doctor) for Metrazene. Charlotte checks how many packets and confirms that the prescription is ready for collection. Narrator questions Charlotte: you need to find the need behind the want.
