To illustrate how to manage aggressive behaviour.
Violence and aggression at work can be emotional as well as physical. This powerful drama, based on the research of specialist consultant Roy Braithwaite, will help people manage aggressive situations at work by looking at the different ways in which such behaviour is expressed.
This comprehensive and wide-ranging resource covers key topics such as: the verbal indicators, and body language, of aggression; diffusion techniques; preparation, and ideas for reducing risk; and how to prevent violence.
Written materials also provide information and exercises on: levels of acceptable behavior; causes of aggression; anger and its constructive use; assertive communication; and body and verbal language – all from a multi-ethnic perspective.
Note: for realism, this programme contains language that may be found offensive.
-Learn how to spot the indicators of aggression in others
-Teaches skills in managing and diffusing aggression
DVD (39 mins)
Manual
A Focus Central London production. Release date: 1994
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