Video Arts: Interactive self-study courses



	Managing people

	Pass it on Coaching skills for managers

	Jamie's Kitchen Fifteen lessons on leadership

	Jamie's Kitchen Fifteen lessons on teamwork

	First among equals Leading a team

	The best of motives Informing and involving

	The helping hand Coaching skills for managers

	You’ll soon get the hang of it The techniques of one-to-one training

	Team spirit? How to be an effective team member

	Performance matters The importance of praise

	Performance matters The importance of criticism



	Interviewing

	Behavioural interviewing Taking the guesswork out of recruitment

	Performance review Every manager’s nightmare

	Performance review Every appraisee's dream

	Managing performance every day Beyond the appraisal

	How am I doing? The perfect appraisal interview

	Absence minded Managing absenteeism

	You’re hired Get that job

	The dreaded appraisal Both sides of the appraisal interview

	It’s your choice Selection skills for managers

	I’d like a word with you The discipline interview

	Can you spare a moment? Counselling skills for managers



	Communication

	Assert yourself Learning to be assertive

	Going to a meeting: parts 1 & 2 Constructive and effective participation

	Put it in writing The complete communicator – the art of influence

	The Yes! Project The art of influence

	Meeting, bloody meetings Making meetings more productive

	More bloody meetings The people side of meetings

	The grapevine Communicating in a world of change

	Negotiating: tying the knot A skill for life

	I wasn’t prepared for that Overcoming the fear of making presentations

	Straight talking The art of assertiveness

	Report writing The art of writing a good report



	Management skills

	Making time Priorities, people and procedures at work

	WorkLife for Managers Tackling stress in the workplace

	Managing stress Managing your behaviour

	The unorganised manager: parts 1 & 2 Organising yourself

	The unorganised manager: part 3 Organising others

	The paper chase Cutting back on paperwork

	Project management Leading a project team



	Customer service and quality

	If looks could kill The power of behaviour

	No complaints? Complaints and the customer

	An inside job Meeting internal customer needs

	Telephone behaviour The rules of effective communication

	Who sold you this then? Effective after-sales service

	Complaints and quality management Quality through customer service

	On the receiving end Making call centres more effective

	Demanding customers Customer care made PERFECT



	Selling skills

	The art of selling Sales with service

	Sell it to me! Essential skills for all salespeople

	Call to order Converting telephone enquires



	Finance

	The balance sheet barrier The basics of business finance



	Diversity

	Valuing diversity Equal opportunities for all



	Change

	Jamie's School Dinners Managing and living with change



	Creativity

	Ideas into action Stimulating creativity for success