Assert Yourself manages to be credible, useful and entertaining all at once.
TRAINING AND COACHING TODAY
People aren’t always going to get along, but they’ve got a better chance of being successful together if they can communicate with each other. These videos and courses keep the channels of communication open within your business.
This entertaining programme looks at the advantages and disadvantages of submissive, aggressive and assertive behaviour. In a series of different situations the techniques of assertive behaviour are explained: get your inner dialogue right; and communicate with honesty and relevance.
Agree next actions and follow up on them. Volunteer useful information. Establish what happens next.
Put a smile in your voice. Introduce yourself. Is it convenient for the person to take the call?
Control the call. Get caller’s name and use it. Make them feel connected. Ask open questions. Use active listening. Record and repeat information.
Know the three types of behaviour: aggressive, submissive, assertive.
Know who you’re talking to, and what you want to say.
Tailor the presentation to the needs of your audience.
Be Assertive. Be honest. Stick to the bottom line. Negotiate as equals.
Structure the presentation: Position, Options, Proposal.
DON’T: adopt ‘status’ positions behind desks; give aggressive eye contact; fold arms defensively; use closed hand gestures.
DO: use round tables; use postural ‘echo’; lean forward and nod; maintain friendly eye contact; use open hand gestures.
Turn off your mail alert and schedule specific times to check mail. Don’t leave everything in your in-box. Use subject lines properly to say what the message is about. Use the out-of-office function so people don’t think you’re ignoring them.
Use plain English. Make it look readable. Package it attractively.
List the objectives. Organise key points. Structure the document.
Meeting menaces with John Cleese shows how to cope with colleagues whose behaviour prevents meetings from being productive.
“A good investment for refreshing the managers of today and training those of the future.” – Training Magazine. Meetings With John Cleese. Essential viewing for anyone who attends meetings or needs to deal with awkward colleagues.
Internal communications with James Dreyfus. Break down silos and build productive working relationships with people from different departments. The video and e-learning course covers: what internal customer service is and why it is important, how to communicate with internal customers and meet their needs, and how to work together with a sense of trust and shared purpose.
Listen actively. Show empathy.
Listen to everyone. Especially the quieter voices.
Inform everyone of the agenda. Put important items at the top and give them the time they need.
Provide evidence before interpretation & decisions. Stop people jumping to next stage or going over old ground. Summarise – record decisions and action points.
Welcome to the latest Meetings Bloody Meetings production from Video Arts; where John Cleese returns as the Judge to demonstrate the rules for running a meeting to the hapless manager, Will Smith (The Thick Of It). Meetings Bloody Meetings will help yourlearners prepare, structure, manage and control effective face-to-face and online meetings.
Help your employees to structure and deliver effective presentations with Matthew Horne and Sally Philips. We’ve all sat through presentations that have left us shell-shocked, bored or baffled. A poorly delivered presentation can leave us feeling confused, and the presenter feeling dejected. This humorous programme looks at the fundamentals of good presentation skills: structure, slides and delivery.
Whether it be via our ON>DEMAND video platform, your video platform, your LMS, or our LMS we’ll get your people learning on the platforms and devices and work best for them.
Our platforms 
