Video learning

The aim

To ensure managers inform and involve their teams in order to improve motivation and productivity.

About the programme

Research shows that the two most common complaints in organisations worldwide are 'nobody ever tells us' and 'nobody ever asks us'. The best of motives consists of two programmes which tackle each of these issues. In No one ev... (read more)

The aim

To ensure managers inform and involve their teams in order to improve motivation and productivity.

About the programme

Research shows that the two most common complaints in organisations worldwide are 'nobody ever tells us' and 'nobody ever asks us'. The best of motives consists of two programmes which tackle each of these issues. In No... (read more)

The aim

To provide people with a simple model to help them analyse their own reactions to change.

About the programme

Although we seem capable of coping with considerable change in our domestic lives, at work we often display an inability to adjust to new demands and consequently suffer stress and anxiety. Based on the ideas of TV and radio counsellor, Phil... (read more)

The aim

To equip managers with the skills they need to deal with their staff’s emotional response to change, and implement change more successfully.

About the programme

Change is both normal and constant but is seldom popular. It frequently leads to resentment, stress and distrust. It need not though. Through the professional management of change the process can be re... (read more)

HR Magazine has reviewed this resource. Read the review

The aim

of this assertiveness training video To show staff what true assertive behaviour... (read more)

The aim

To give anyone who attends meetings the skills to contribute more effectively and deal with even the most awkward colleagues.

About the programme

This two-part series demonstrates how easy it can be to handle the various personalities you encounter in the meeting arena. By preparing yourself better, and knowing how to avoid conflict between participants, mee... (read more)

The aim

of the presentation video To give staff at all levels the confidence and skills to prepare and deliver effective presentations.To help you deliver any presentation Originally quite comfortable with the thought of submitting a written report on an office relocation, a young executive is panic-stricken when she's told that she has to present it in person to the... (read more)

This training resource will...Enable people to organise and chair meetings that are more effective and more motivating for those who attend."I've got to go to a meeting"It's a phrase that makes most people's hearts sink. It echoes with boredom, frustration and a general waste of valuable time. And yet, we all know you can't manage without meetings. A team isn'... (read more)

The aim

To teach the skills required to write and present an easy-to-read, informative and forward-thinking report.

About the programme

A good report takes minutes to read, holds its value for months and can be made available globally to countless people within any organisation. It can also demonstrate the writer's knowledge of the subject and quality of thinking. T... (read more)

Learning objectives To equip people with the confidence to get their views and ideas noticed.Training for assertiveness The basic rule of assertive behaviour is honesty. The thing that usually prevents people behaving and speaking with honesty is fear of the response – however, this fear is generally exaggerated. With dramatic sequences and subtle... (read more)

The aim

To demonstrate why and how people throughout a customer-facing organisation must put internal customer care into practice.

About the programme

Everyone in an organisation forms part of a 'customer-service chain', starting from dealing with customers, and going right through the business. In this programme, an investigator is called in to a hotel to investigate... (read more)

Training and Coaching Today has reviewed this resource. Read the review

The aim

of the customer service video To show people how to develop more... (read more)

The aim

To help people understand how others think and feel by how they behave.

About the programme

The actual words we speak are just one small part of our overall communication to others. Our body language and behaviour convey a huge amount too. This engaging programme, targeted at anyone in a people-facing role, gives a fascinating insight into body language that will... (read more)

The aim

To enable managers to employ constructive criticism in the right way.

About the programme

Nobody enjoys being criticised, and few managers relish the prospect of criticising their people - yet it has to be done. Everyone makes mistakes, but no-one should be allowed to go on making the same mistake - and people shouldn't have to wait until an appraisal to discover th... (read more)

Your learners will... Understand how to use praise so that employees understand that their efforts are appreciated.Retain talent and motivate the team Not feeling appreciated is top of the list of reasons that people give for wanting to leave their jobs. This programme demonstrates that praising is not a natural gift but a learnable skill and shows the... (read more)

The aim

To give staff at all levels the skills to achieve an equitable outcome to any negotiation.

About the programme

Wherever two people get together to do a deal, there's the possibility that at least one will end up feeling cheated, angry or resentful, even though both set out believing that they could achieve a mutually beneficial solution. The programme de... (read more)

The aim

To provide individuals with the right frame of mind for generating new and workable ideas.

About the programme

This complementary programme to Mark Brown's Ideas into action focuses on the idea-generating phase of the creative-thinking process. Versatile, inspiring and highly watchable, it mixes animation with live action to highlight the largely self-imp... (read more)

The aim

To enable people to turn good ideas into effective action.

About the programme

The green stage of Mark Brown's creative-thinking process enables people to translate ideas into action and make things happen. Using a ‘four-box model’, it introduces a framework for empowerment - this enables people to take the initiative and motivates them to be responsible... (read more)

The aim

of the creativity training video To dispel the belief that fast decision-making is best and to show the importance of allowing the unconscious thinking process time and space to flourish.Help harness the power of unconscious thinkingIn this lecture John Cleese challenges the basis of the decision-making processes prevalent in most of today's organisa... (read more)

The aim

of the creativity video To stimulate creativity as a tool for enhancing an organisation's success.Help you think more creatively Anyone who needs to challenge the way they think will benefit from this visually stimulating and highly entertaining resource, which is the title programme of the Ideas into action series. Based upon t... (read more)

The aim

To demonstrate the value of addressing the causes of customer complaints to improve the quality process.

About the programme

This witty programme makes it painfully obvious that there is only one thing worse than a problem which leads to a dissatisfied customer - and that's a problem that crops up repeatedly because no-one has attempted to solve the underlying iss... (read more)

The aim

of the customer service training video Learn how to satisfy even the most demanding customers.Help make your customer care PERFECT This entertaining and amusing programme demonstrates the techniques for making demanding customers satisfied. Four realistic scenarios draw on the everyday experiences of front-line staff and the different characters they fa... (read more)

The aim

of the customer service video To ensure customer-facing staff learn how their behaviour can be used to improve customers' attitudes, and create new sales opportunities.Help you deal with customers How people behave when dealing with customers or colleagues can determine the success or failure of each interaction. In this spoof detective case, a custom... (read more)

Learning objectives To create an atmosphere in which everyone can make decisions that will benefit the customer.Empowering for performance In this humorous drama, a company's major customer arrives for a show-down meeting to announce that she will be taking her business away from the company. During the meeting she points out how empowering staff to use thei... (read more)

Learning objectives To show sales staff what effect their behaviour can have on customers.Retail sales skills The prequel to this programme, If looks could kill, demonstrated how thoughtless behaviour can create a dissatisfied customer. This sequel shows that how we believe we are behaving is not necessarily how the customer sees it. In... (read more)

The aim

of the diversity training video To show employees how all types of discrimination can and should be avoided in the workplace.Avoid discrimination in the workplace It may be wrong to treat everybody in the workplace as if they are the same, because people are individuals. But it may be equally as wrong to treat them as different, because of stereotypes or by j... (read more)

The aim

To encourage managers to question their misleading assumptions about other people and nurture the potential found in diversity.

About the programme

Everyone deserves respect at work, regardless of their background or experiences. A diverse group of people can produce stronger ideas and fresh thinking. This leads to a more effective and positive approach to busin... (read more)

The aim

of this business finance training video To enable managers to appreciate how key financial statements are calculated and how they are used.About this finance essentials programme The light-hearted approach of this world-famous programme helps take the fear out of financial documents and complex concepts and, although accounts might never become a manager'... (read more)

The aim

To increase understanding about an organisation's stock market performance.

About the programme

It's not just senior executives who need to know how well their organisation is doing; everyone would benefit from a deeper understanding of what a company's stock market performance actually means. This two-part programme uses a realistic drama to explain a subject that many... (read more)

The aim

To prioritise, build up and control a budget at work.

About the programme

The owner of a small manufacturing business finds himself in a typical predicament: sales are up 50 per cent on the previous year but profits are down. His more knowledgeable friend is able to explain that the increase, and the extra expenditure it incurred, were not previewe... (read more)

The aim

To enable managers to control the relationship between cost, price and volume.

About the programme

Three factors determine profit - cost, price and volume. What isn't so simple is balancing the relationship between the three. If the mere mention of fixed and variable costs, break-even points, contribution, depreciation, or marginal and total absorptio... (read more)

The aim

To be able to understand the nature of stress and how it affects people.

About the programme

Pressure is a part of simply being alive: pressure is positive and drives us towards our goals. However, when the amount of pressure we are experiencing rises above what we believe we can cope with, it can easily turn to stress and that can be a very bad thing. In th... (read more)

The aim

To provide managers with all the necessary skills to conduct an effective recruitment interview.

About the programme

A selection interview is a bit like detective work. Suspects must be eliminated until the right person is found, whether from inside or outside the organisation. Making the right selection choice means knowing the budget was spent well, a valuable... (read more)

The aim

of the counselling skills training video Learn how to deal with staff whose personal problems are affecting their work.Help your staff acheive a healthy work/life balance With the increased stresses that result from fierce market competition, an intense pace of work, commuting and the ongoing demands of home life, it's no surprise that companies are lookin... (read more)

The appraisee preparation programme aims to help staff prepare for appraisals. This 3 minute video looks at ‘Shy Sharon’, ‘Touch Tracey’ and ‘Aggressive Alan’ and what they should expect of the appraisal and how they can achieve their objections. This programme is also included with The dreaded appraisal... (read more)

Appraisal trainingChange the way every person in your organisation approaches appraisals.Help employees think about appraisals in a positive wayEvery organisation has a different kind of performance review system. Even so, the reaction to reviews is often the same - one of horror. Performance review sets out to encourage individuals to think about reviews... (read more)

The aim

of the appraisal programme To ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness.Help your managers turn a difficult interview into a positive This best-selling learning resource illustrates the techniques required for effective appraisal interviewing. It starts by introducing three common i... (read more)

The aim

To use praise and constructive criticism to achieve better performance.

About the programme

Using feedback is a skill central to the success of any team and its leader. Everybody needs recognition for what they are doing well and guidance when they could be doing better. The main programme and course guide give clear examples and guidelines on how to give... (read more)

Training video available in Chinese, Cantonese and Mandarin. Dubbed and subtitled versions.

The aim

of the appraisal video To show managers how to understand and address the needs of their staff.Help your managers to conduct appraisal interviews Appraisal interviews offer managers a golden opportunity to identify problems and opportunities, motivate staff and... (read more)

The aim

To show managers how to maintain the long-term performance of their people by applying necessary discipline.

About the programme

This programme shows managers and team leaders just how badly a discipline interview can be handled by introducing three managerial styles that need improvement. Ethelred the Unready treats the discipline interview as a ritual reb... (read more)

The interviewee preparation programme is ideal for first time interviewees. This 5 minute video will show interviewees how to research companies and how to question the interviewers to find out the things that matter to them. This programme is also included with It's your choice ... (read more)

The aim

To give managers the skills to guide and encourage their teams towards greater performance.

About the programme

Managers play an important part in the way their teams learn. This programme shows how managers can use coaching to teach practical tasks and interpersonal skills to the people who work for them.In comparing the way a manager leads his teams a... (read more)

The aim

To provide managers with the skills to coach others.About the programme Based on the successful Channel 4 TV series, Faking It, this new programme will provide both newcomers and experienced managers with a practical framework that can be used to coach individuals to empower them and improve their productivity. Using an example from the series, this eng... (read more)

The aim

To ensure managers understand the need for coaching and then learn how to coach.

About the programme

The helping hand shows managers that understanding the importance of coaching, and then learning how to coach, is an essential part of their jobs. In this amusing drama, a manager who knows nothing about coaching has plenty to learn. The manager n... (read more)

Learning objectives The techniques of one-to-one training.Helping people to learn This highly watchable, programme on the techniques of one-to-one training is written and presented by Hugh Laurie. It looks at both the theory and practice of training in a typically humorous and memorable fashion. Introducing a variety of scenarios - in a warehouse, an of... (read more)

The aim

To give anyone who attends meetings the skills to contribute more effectively and deal with even the most awkward colleagues.

About the programme

This two-part series demonstrates how easy it can be to handle the various personalities you encounter in the meeting arena. By preparing yourself better, and knowing how to avoid conflict between participants, mee... (read more)

The aim

To enable managers to understand the concept of working capital and how they can free it to be used in the business.

About the programme

Customers won't pay on time, suppliers won't deliver until bills are paid; spare capital is tied up in work-in-progress. It's a 'catch 22' situation that can bring a business to its knees. This humorous programme... (read more)

The aim

of this absenteeism training video To help managers tackle absenteeism within their teams.About this absence minded programme Absenteeism is as common as the common cold and it costs UK businesses nearly £11bn every year. But when someone calls in sick, it doesn't necessarily mean that they're ill. They could be having difficulties because of bullying or exp... (read more)

The aim

To help people analyse the composition of their own team in order to increase team effectiveness and performance.

About the programme

Fire, Toast and Teamwork is an engaging programme, designed to set out and explain Team-Role Theory. The film introduces and explores Dr Belbin’s Team Roles through animation and then illustrates them in a more... (read more)

The aim

To give managers the leadership skills they need to enable individuals to work more effectively as part of a team.

About the programme

There are three steps managers should take to inspire their teams: give them confidence in the value of their specific role in the team, confidence in their value as individuals and confidence in their value as part of a team.... (read more)

The aim

To arm individuals with the skills to make good, reasoned decisions.

About the programme

More and more people at work are being asked to make decisions for themselves. However, these decisions often need to be made at increasing speed and under pressure. Set in the 'decision lab', this engaging programme uses live action and animation to illustrate Mark B... (read more)

Learning aims To enable managers to appreciate and use their team's knowledge in the decision-making process. Team decision-making A manager has made some poor decisions - making them himself, rather than using his team's experience. He learns the four stages of professional team decision thinking: asking the right questions, creating a choice of answers, look... (read more)

The aim

To show managers the importance of adopting essential time-management and delegation skills.

About the programme

The unorganised manager series comes in three parts. Parts 1 and 2 work together in showing that, no matter how efficient managers may think they are, they cannot be fully effective until they learn how to manage their time. Part 2 c... (read more)

The aim

To show managers the importance of organising their teams.

About the programme

This programme, which continues the story from Parts 1 and 2 of the series, but which can also be used as a stand-alone resource, shows how effective managers should take time to focus on their teams. The now organised manager is called to St Peter, this time following an ann... (read more)

GOLD award winner WorldMediaFestival 2009 Training and Coaching Today has reviewed this resource. Read the review

The aim

of this... (read more)

The aim

To help individuals focus on making the most of their time to the benefit of their work and personal lives.

About the programme

Not every individual is a manager or can delegate work to others. Many people must learn that making time work for them is a key life-skill. This highly motivational drama, addressed to individuals and team members at every level, focus... (read more)

The aim

To give those tasked with managing projects the skills to maximise their team's performance.

About the programme

Not everyone who has to manage a project knows how to do it well. Bad management skills can be a costly drain on time and money, causing frustration and stress for everyone concerned. This programme provides a complete solution to these issues, exploring... (read more)

The aim

To conduct business in an organised, professional and profitable manner.

About the programme

sThis entertaining two-part programme uses true-to-life examples to brilliantly illustrate how easy it is to be busy without being productiveIn Part 1, Valuing your customers, a 'Flash-Harry' salesman takes every opportunity to show off his expertise. He's a... (read more)

The aim

To conduct business in an organised, professional and profitable manner.

About the programme

sThis entertaining two-part programme uses true-to-life examples to brilliantly illustrate how easy it is to be busy without being productiveFor information on Part 1: ... (read more)

The aim

How life assurance protection is vital for every family.

About the programme

This powerfully emotive story is motivating for the sales team and gives agents and brokers a platform for discussion with prospective clients. It's suitable for a wide variety of audiences from staff to clients, and provides a great introduction for newcomers to the industry. It als... (read more)

Sales skills: training objectives To equip both new and experienced sales staff with the necessary skills to develop and nurture professional and productive customer relationships.About this sales video learning programme Sell it to me! is the best-selling two-part programme on how to build the kind of relationship with customers that will guarantee a sale.... (read more)

Learning objectives To equip both new and experienced sales staff with the necessary skills to develop and nurture professional and productive customer relationships. Essential skills for sales professionals Sell it to me! is the best-selling two-part programme on how to build the kind of relationship with customers that will guarantee a sale. ... (read more)

Learning objectivesTo give all sales staff a solid grounding in core sales skills. Part 1: preparation.The definitive sales video training seriesThis classic series is ideal for new sales recruits or as a refresher for experienced members of the sales team. Four separate programmes cover all facets of making a successful sale:Preparation... (read more)

The aim

To give all sales staff a solid grounding in core sales skills.Making effective sales presentationsThis classic series is ideal for new sales recruits or as a refresher for experienced members of the sales team. Four separate programmes cover all facets of making a successful sale:How to explain the benefits, meet objections, and spot the buying signals is cove... (read more)

Learning objectivesTo give all sales staff a solid grounding in core sales skills.Closing the sale video resourceThis classic series is ideal for new sales recruits or as a refresher for experienced members of the sales team. Closing the sale is an area where even skilled salespeople fear rejection. In this resource they will find out how to conclude... (read more)

Learning objectives To make your customers want to buy from you - and keep them coming back.Relationship selling Markets are more competitive. Customers are more demanding. You can't sell on features and price alone. So you have to find that extra ingredient to make your customers want to buy and that ingredient is 'relationship selling'. Today sale... (read more)

The aim

To teach staff how to make a sale over the telephone by remembering a few simple steps.

About the programme

A poor telephone technique doesn't just create a bad impression, it loses business. Missed opportunities can result from sloppy behaviour, an over-familiar approach and a less-than-professional attitude. In this humorous drama, a Jack-the-lad t... (read more)

Learning objectives To enable people to see themselves as part of the team, not just as individuals.About the training video People who have their own job to do often fail to see themselves as part of a team. Team spirit? is a light-hearted, but high-impact way of showing them the importance of teamwork. Its engaging, humorous, and realistic format exami... (read more)